George Guilford
Montgomery
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
14
14
years of professional experience
Work History
OTR Box Truck Driver
Self-employeed
Montgomery
06.2025 - Current
- To: transport goods in a box truck, including loading and unloading cardo, driving to designated locations, and ensuring timely and safe deliveries, often within a local or regional area.
- Verified contents of inventory loads against shipping papers prior to departure from origin point.
- Followed established routes and time schedules for deliveries according to customer requirements.
- Communicated with dispatchers regarding any changes in route or schedule due to traffic or weather conditions.
- Checked for accuracy of delivery paperwork, ensuring all items were accounted for.
- Loaded and unloaded truck with pallet jack or by hand.
- Delivered freight promptly to specified locations in a timely manner.
- Adhered to all applicable laws, rules, regulations and standards set forth by local government agencies.
Service Writer
Larry Puckett
Prattville
10.2014 - 06.2024
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Communicated repair information to customers in a professional manner.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Scheduled appointments for customers based on technician availability.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Processed payments for completed services using cash register or point-of-sale systems.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Sales Representative Team Leader
Verizon Wireless
Prattville
03.2011 - 09.2014
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with customers to ensure repeat business.
- Generated new sales leads through cold calling and networking activities.
- Developed and implemented successful sales strategies to increase market share.
- Participated in weekly meetings with sales team members sharing best practices and ideas.
- Developed and implemented successful sales strategies to achieve revenue goals.
Education
Bachelor of Science - Recreational Therapy
Alabama State University
Montgomery, AL08-2008
Skills
- Time management
- Customer service
- Communication skills
- Problem solving
- Safety procedures
- Team collaboration
- Sales techniques
Timeline
OTR Box Truck Driver
Self-employeed
06.2025 - Current
Service Writer
Larry Puckett
10.2014 - 06.2024
Sales Representative Team Leader
Verizon Wireless
03.2011 - 09.2014
Bachelor of Science - Recreational Therapy
Alabama State University
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