George Harris
Mansfield,TX
Summary
Experienced insurance professional with seven-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant, and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.7
Overview
23
23
years of professional experience
1
1
Certification
Work History
Property Field Adjuster
Pilot Catastrophe Services
Fort Worth, TX
06.2016 - Current
- Analyzed information gathered by investigations and reported findings and recommendations.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Negotiated settlements with claimants while adhering to company policies and procedures.
- Researched applicable building codes and standards for damages sustained due to construction defects.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Visited the scene of loss and documented damage through photographs, measurements and skhes.
- Determined if a structural engineer is needed to assess structural integrity of buildings damaged by natural disasters or other catastrophes.
- Detailed coverage, liability and reasons for denial of claims to policyholders, attorneys, and third-party providers.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Explained coverages available under various types of policies to customers over the phone.
- Investigated policyholder's claims to determine coverage and liability under the insurance policy.
- Evaluated damages to properties, including structures and personal property.
- Analyzed estimates of repair costs prepared by contractors or homeowners.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Assessed the cause of losses such as fire, water, windstorm or vandalism.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Leveraged Xactimate skills to input and compile data gathered from various sources.
Senior Underwriter/Life Insurance Underwriter
AIG American General
Houston, TX
11.2000 - 09.2016
- Utilized understanding of underwriting guidelines to keep work in line with government regulations and company requirements.
- Conducted accurate and thorough risk selection with proper classification of insureds.
- Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.
- Entered and maintained risk information in various information systems.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Underwrote, managed and serviced profitable book of business.
- Gathered and analyzed information to determine risk acceptability.
- Documented all decisions made during the underwriting process in accordance with regulatory requirements.
- Followed underwriting guidelines in developing rates for new and renewal groups.
- Provided guidance and assistance to junior underwriters regarding loan underwriting processes and procedures.
- Examined documents to determine degree of risk from health, financial standing and value and condition of property.
Education
Business Management
Cedar Valley College
Lancaster, TXSkills
- Policy Interpretation
- Construction Knowledge
- Estimating Repairs
- Claims Investigation
- Critical Thinking
- Policy Investigations
- Coverage Assessment
- Claims Processing
- Claims Evaluation
- Active Listening
- Property Damage Assessment
- Property Adjusting
- Customer Service and Support
- Fraud Identification
- Team Training
Certification
- Xactimate I & II
- State Licenses - TX, NC, MS, FL and GA
- Field Adjuster Trainer
Timeline
Property Field Adjuster
Pilot Catastrophe Services
06.2016 - Current
Senior Underwriter/Life Insurance Underwriter
AIG American General
11.2000 - 09.2016
Business Management
Cedar Valley College
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