Summary
Overview
Work History
Education
Skills
Languages
Proficient
Timeline
Generic

George Hernandez

Algonquin,IL

Summary

Logistics and management professional with over 20 years of experience in freight forwarding and customer success. Expertise in analytical problem-solving enhances operational efficiency and customer satisfaction. Senior manager skilled in reporting, budgeting, and compliance, with a track record of driving productivity and achieving organizational goals. Proven project manager adept at thriving in dynamic environments while ensuring accuracy and profitability.

Overview

21
21
years of professional experience

Work History

Import Manager

AIT Worldwide Logistics
Palatine, Illinois
03.2025 - Current
  • Coordinated daily transfer shipments with accurate documentation logs.
  • Managed foreign trade zone, ensuring compliance with governmental regulations.
  • Oversaw inbound cargo logistics to optimize flow and efficiency.
  • Audited internal processes to enhance import and export operations.
  • Collaborated with freight forwarders for transportation arrangements of imported goods.
  • Partnered with logistics department to resolve internal and external operational issues.
  • Performed audits on incoming shipments to verify accuracy against purchase orders.
  • Updated import, FTZ, and CTPAT manuals to align with regulatory standards.

Operations Manager

Tranzact Logistics
Elmhurst, Illinois
08.2024 - 03.2025
  • Created employee recognition and rewards practices to enhance morale and management communication.
  • Implemented strategies that reduced operating costs while ensuring high customer satisfaction levels.
  • Developed key performance indicators to evaluate operational process effectiveness.
  • Prepared comprehensive performance reports for individual departments within operations.
  • Facilitated client connections to devise strategies for achieving sales and customer service objectives.
  • Presented productivity and performance metrics to supervisors for review and decision-making.
  • Assisted senior leadership with daily reports recommending corrective actions and improvements.
  • Provided mentoring and leadership to newly hired employees, enhancing knowledge of company programs.

Operations Manager

CH Robinson
Chicago, IL
06.2019 - 06.2024
  • Drive consistent execution that meets Service Delivery requirements and expectations
  • Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
  • Utilization of continuous improvement methodology in management of KPIs for the service delivery team
  • Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
  • Key customer contact for Service Delivery (Operational) needs
  • Collaborate with multiple areas of the business to drive standardization of leading practices
  • Lead and mentor direct reports providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan
  • Ensure that all assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
  • Ensure service delivery team has resources required to execute day-to-day operations
  • Coordinate schedules to ensure proper account coverage. Examples of but not limited to PTO, meals, breaks
  • Maintaining and utilizing Account Specific Onboarding for new team members
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements
  • Led a team of 20+ employees to achieve and exceed production goals consistently.
  • Conducted regular performance reviews and provided mentoring to improve team performance.
  • Strategize business operations, sales strategies, and personnel moves

District Manager

Mach 1 Global Services Inc
Elk Grove Village
05.2018 - 06.2019

Field Operations Manager

Xpo Logistics
Barrington, Illinois
01.2017 - 04.2018
  • Established customer-centric focus, enhancing loyalty and retention rates.
  • Executed daily, weekly, and monthly spending strategies to improve profitability.
  • Monitored work quality standards, implementing corrective actions as necessary.
  • Collaborated with support staff to deliver timely solutions for diverse issues.
  • Hired, coached, and trained staff while monitoring performance metrics.
  • Generated operational and sales reports daily for continuous improvement initiatives.
  • Managed 24-hour operations for 11-member team, supervising tasks and delegating assignments.
  • Performed Quality Control audits per external customer requirements.

Station Manager

Ceva Logistics
Elk Grove Village
07.2016 - 12.2016
  • Establish a customer-centric focus to build customer loyalty and retention
  • Improve profitability by executing daily, weekly, and monthly agent vendor spend
  • Uphold quality standards by monitoring and correcting work.
  • Collaborate with support personnel to affect satisfactory and timely solutions to diverse issues
  • Hire, coach and train staff and monitored performance
  • Generate daily operational and sales reports for corrective action for continuous improvement
  • Manage day to day 24hr operations, including supervision and assignment delegation for 11-member team
  • Recruited, hired and trained new employees, including monitoring and review of individual performance
  • Establish transportation cost standards and economical shipping practices
  • Negotiate contracts with outside providers to minimize costs to the company and customers
  • Manage 3rd party DDS provider - warehouse and delivery
  • Perform Quality Control audits as required by external customers
  • Ensure DDS is abiding by the LEAN principles set by our customer
  • Perform daily audits, meetings, OS&D discussions with DDS carrier
  • Hold DDS carrier to daily and weekly KPI's set in place by our customer
  • Manage and oversee delivery performance to over 450 automotive dealers in 5 states
  • Weekly visits to 3rd party customers
  • Monthly audits on both route and driver efficiency and performance
  • Host monthly QBR with both DDS dedicated delivery services and our customer, review KPI's, top action items and overall performance
  • Assured continual account satisfaction through maximum responsiveness, superior service levels and personalized customer care

International Operations Manager

Ceva Logistics
Elk Grove Village, IL
08.2010 - 06.2016
  • Successfully managed global supply chain, increasing efficiency and reducing costs by 20%.
  • Implemented SOPs to streamline international operations and ensure compliance with local regulations.
  • Developed strategic partnerships with overseas suppliers, improving product quality and on-time delivery.
  • I have supported internal boards for Team Leadership growth and mentorship.

Domestic Operations Supervisor

Ceva Logistics
Elk Grove Village, IL
03.2005 - 08.2010
  • Managed warehouse workflow optimizing efficiency and productivity across teams.
  • Supervised daily operations ensuring compliance with safety standards and procedures.
  • Conducted regular performance evaluations providing feedback to enhance team effectiveness.
  • Developed standard operating procedures ensuring consistency in operational tasks.
  • Facilitated communication between departments addressing issues impacting overall performance.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Trained new employees on proper job functions and company policies and procedures.

Education

High School Diploma -

Carl Schurz High School
Chicago, IL
06-1996

Skills

  • Strategic planning
  • Team leadership
  • Budget management
  • Process improvement
  • Project management
  • Supply chain management
  • Cross-functional collaboration
  • Analytical thinking
  • Risk management
  • Performance evaluation
  • Import compliance
  • Cargo logistics
  • Trade zone management
  • Problem solving
  • Customer relationship management
  • Warehouse management
  • Customs regulations
  • Logistics management
  • Supply chain optimization
  • Performance metrics analysis

Languages

Spanish
Professional

Proficient

  • Microsoft Outlook
  • OneNote
  • AS400
  • CargoWise
  • Power BI

Timeline

Import Manager

AIT Worldwide Logistics
03.2025 - Current

Operations Manager

Tranzact Logistics
08.2024 - 03.2025

Operations Manager

CH Robinson
06.2019 - 06.2024

District Manager

Mach 1 Global Services Inc
05.2018 - 06.2019

Field Operations Manager

Xpo Logistics
01.2017 - 04.2018

Station Manager

Ceva Logistics
07.2016 - 12.2016

International Operations Manager

Ceva Logistics
08.2010 - 06.2016

Domestic Operations Supervisor

Ceva Logistics
03.2005 - 08.2010

High School Diploma -

Carl Schurz High School

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