Hi, I’m
George Hillesland
Operation Manager
Levittown,PA
Summary
Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.
Overview
39
years of professional experience
Work History
Philadelphia Hardware GroupHainesport, NJ
General Manager
04.2013 - Current
Job overview
- Created new revenue streams through direct buying.
- Increased profits by 30% in one year through restructure of business line.
- Created new revenue streams through new companys.
- Prioritized order security, accuracy and on-time pickup and delivery.
- Updated the database with changes in carrier status.
- Gathered, logged and monitored all shipping data.
- Estimated costs and set quality standards.
- Configured any human and material resources needed.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at quarterly planning sessions.
- Assessed vendor products and maintained positive vendor relations.
Alfa - Tropic Inc.Jobstown, NJ
Warehouse Manager/Service Tech.
10.2010 - 04.2013
Job overview
- Led warehouse improvement initiatives to advance operational efficiencie
- Tagged all inbound merchandise with receiving date.
- Recorded numbers of units handled and moved using daily production sheets and work tickets.
- Provided outstanding customer service.
- Accurately read, understood, and carried out written instructions.
- Inspected machine parts for conformance to product specifications.
- Set up station by receiving picking and packing order and gathering packing materials.
- Maintained compliance with company standards to perform all maintenance activities.
- Installed machinery, equipment and new and replacement parts.
- Operated precision measuring instruments and electrical and electronic testing devices.
- Operated precision measuring instruments and electrical and electronic testing devices.
- Frequently diagnosed mechanical problems and determined how to correct them.
- Recorded type and cost of maintenance and repair work.
WindowizardsBristol, PA
Operation Manager
04.1983 - 08.2010
Job overview
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Successfully managed production activities so all orders were shipped on time.
- Investigated and implement ideas for quality improvement, increased productivity and cost reduction.
- Managed documentation of and training on production procedures and work instructions.
- Maintained and communicated daily productivity and shipment reports for all departments.
- Assigned appropriate manufacturing supervisor, assembler and operator duties.
- Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
- Defined manufacturing performance standards and reviewed the outcome of performance goals to set future targets.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Maximized sales by shipping on time and accurately.
- Tracked time spent on assignments each day for productivity reporting.
- Developed and rolled out new policies.
- Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer’s representatives.
- Prepared and followed through on all required punch lists.
- Assisted the operations group with warranty service repairs.
- Ensured that all health and safety guidelines were followed.
- Liaised between customers and manufacturing to design new product.
- Adjusted alignment of drills, cutters, dies, guides, and holding devices.
Education
Bristol High SchoolBristol, PA
High School Diploma
1979
Bucks County Technical SchoolLevittown, PA
Certified from Carpentry Millwork
1980
Bucks County Technical School
Certified from Basic Electric
1983
Kachina Contactor SolutionsElkins Park, PA
Certified from Lead Renovation Initial
2010
Skills
- Cost reduction strategies
- Project planning and development
- Employee relations
- Startups and turnarounds background
- Performance evaluations
- Quality assurance and control
- International buying (China)
- Budgeting and forecasting
- Customer relations specialist
- Human resources management
- Work flow planning
- Superb time management skills
- Project management
- Sales background
Timeline
General Manager
Philadelphia Hardware Group
04.2013 - Current
Warehouse Manager/Service Tech.
Alfa - Tropic Inc.
10.2010 - 04.2013
Operation Manager
Windowizards
04.1983 - 08.2010
Bristol High School
High School Diploma
Bucks County Technical School
Certified from Carpentry Millwork
Bucks County Technical School
Certified from Basic Electric
Kachina Contactor Solutions
Certified from Lead Renovation Initial
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