GEORGE HINDS

FedEx Freight Charlotte, NC

Operations Supervisor 2011 – 2025

• Supervise daily inbound and outbound freight operations, processing approximately 3,500–5,000 packages per shift while maintaining 99% on-time service performance.
• Lead, coach, and develop a workforce of 30+ employees, increasing productivity by 18% through optimized staffing, workflow improvements, and accountability.
• Reduced freight damage and service failures by 22% through standardized handling procedures, quality audits, and corrective action planning.
• Achieved a 25% reduction in safety incidents by enforcing OSHA standards, conducting daily safety briefings, and leading proactive compliance initiatives.
• Analyze throughput, labor hours, and operational KPIs, identifying inefficiencies that generated an estimated $150K+ in annual labor cost savings.
• Audit and verify 100% of Bills of Lading, freight manifests, and hazardous material documentation to ensure 8accuracy and regulatory compliance.
• Coordinate cross-docking and load planning to ensure damage-free transfers and on-time delivery across multiple routes.
• Train and onboard new hires, reducing ramp-up time by 30% and improving early employee retention.
• Lead daily operational planning meetings and end-of-shift reviews to communicate volume forecasts, safety
• expectations, and service priorities.
• Collaborate with senior leadership and cross-functional teams to resolve systemic service issues and improve overall operational reliability.Supervised inbound and outbound freight operations processing 3,500–5,000 packages per shift with 99% on-time performance.
• Led and developed a workforce of 30+ employees, increasing productivity by 18%.
• Reduced freight damage and service failures by 22% through standardized handling and audits.
• Achieved a 25% reduction in safety incidents through OSHA enforcement and safety initiatives.
• Identified inefficiencies generating $150K+ in annual labor cost savings.
• Ensured 100% compliance with Bills of Lading and hazardous material documentation.
• Improved new-hire ramp-up time by 30% through structured training.