Summary
Skills
Work History
Education
Overview
Generic

George Hinkle Jr

Delaware,OH

Summary

Performance-driven Vice President with 20 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Skills

  • Rules and Regulations
  • Market Trend Analysis
  • Process Optimization
  • Policy and Procedure Development
  • Budget Oversight
  • Fraud Prevention and Detection

Work History

Vice President

Citi Bank
01.2021 - Current
  • Client Integration & Relationship Management
  • Responsible for the management of IT and Reference Data projects across Pricing and Calendar Technology teams
  • Support execution and deliverables under tight timelines in coordination with Business Analysis and Engineering teams
  • Create and manage project plans across complex functional teams, coordinate internal and external resources, and ensure the projects remain within scope, schedule, and defined budget
  • Negotiate with Executive teams to achieve and grow business opportunities
  • Worked across Operations, Production Support, Risk & Control, and Technology teams to address business problems
  • Partner with clients for joint user acceptance testing (JUAT), client acceptance testing, and technology pilots to ensure optimal user experience and feedback loop
  • Created Operational Risk Management (ORM) framework including dashboards
  • Responsibilities include working with cross-functional teams to map current state processes, determine process improvements, install future state processes, and implement monitoring and control system
  • Conducted meetings and generated reporting to support risk monitoring and management.
  • Implemented and managed controls to comply with laws and regulations, agreements, and SOPs.

Manager, Associate Services

Mercy Health
01.2020 - 01.2021
  • Responsible for assuring employee-facing content (Tier 0) is positioned to drive direct access utilization as needed on demand
  • Managed 25 staff members responsible for assuring Tier 0 is easily accessible to all employees
  • Develop and maintain a strategy for branding and engaging employee and leader utilization
  • Responsible for assuring Tier 0 is easily accessible to all employees
  • Identifies and collaborates with each functional area’s leader in Employee Services to improve content
  • Partner with Direct Employee Services to ensure that customer service meets pre-defined Service Level Agreements (SLAs)
  • Responsible for risk assessments and risk management process
  • Identifies metrics and key performance indicators to enable the measurement of assigned sub-categories of operational risk in meeting business objectives
  • Responsible for determining and maintaining secure access to HR technology solution

Vice President

Chase Bank
01.2018 - 01.2020
  • Manage all major incidents that have a significant impact on the firm’s lines of business
  • Discern and activate appropriate business team members as needed for the resolution of critical incidents (regulatory, reputational, or fiduciary)
  • Collaborate with colleagues and the senior management team to develop and implement operational profit improvements
  • Responsible for documenting and forecasting business contracts for the vendor acquisition process
  • Lead senior management conference calls, advising on major incidents occurring in the environment
  • Take quick, decisive action in a high-pressure environment on behalf of senior leadership when necessary
  • Ensure the firms monitoring and automation platforms are actively leveraged to drive continuous improvement of business data identify systemic issues and eliminate them at the root level
  • Drive the use of relative agile software to capture stories that lead to improvements in company process and tool functionality

Network Engineer (Consultant)

Nationwide
01.2017 - 01.2018
  • Provided IT, business development, and strategic marketing consulting
  • Managed and designated workload across a 15-member team, ensuring production effectiveness and growth
  • Managed the engineering team’s budget, forecasting, IT support, and customer support, both internal and external
  • Executed promotional strategies while increasing sales and saving costs
  • Trained team members on security products such as Palo Alto, F5, and Checkpoint
  • Created metrics to inform on the health of the operational risk and control environment
  • Provided ongoing maintenance, technical support, and web development services as needed
  • Ensured goals are met in areas including customer satisfaction, quality, and team performance
  • Implemented and managed interventions and changes to ensure project goals are successful
  • Lead and evaluate project managers and other staff
  • Assess program performance and aim to maximize ROI

Vice President, Service Delivery Manager

Bank of America
01.2013 - 01.2017
  • Managed 85 technical staff members to drive regulatory response, risk mitigation, risk transformation, and risk intelligence efforts
  • Translated business strategy into work programs and processes
  • Provided best practices for Quality Assurance (QA) policies, procedures, and Risk Controls processes
  • Delivered upstream and downstream partners to review the control evidence for RCSA and SOX
  • Documented and maintained IT data standards and requirements
  • Created, recommended, and led projects to improve the SAS business environment
  • Provided key leadership and recommendations to a wide variety of network and client technologies to engage to achieve resolution
  • Drove the successful turnaround of key account relationships
  • Partnered with clients, vendors, and internal groups to assess issues, define expectations, and develop recommendations

Executive Client Relation Manager

HEWLETT-PACKARD
01.2011 - 01.2013
  • Managed Bank of America’s (BOA) Global client business and was hired by BOA to be part of their service delivery team
  • Conducted internal audits to measure and ensure adherence to Quality Assurance (QA) standards
  • Reviewed ticket severity for assessment and finalization of severity and duration
  • Drove outage information for clarity, chronology, and appropriateness
  • Directed internal audits to measure and assure adherence to QA standards
  • Conducted problem status meetings for high visibility incidents as appropriate with management
  • Summarized incidents for review with executive leaders and provided review documentation as required
  • Supervised internal audits to measure QA adherence
  • Meet with stakeholders to ensure communication is transparent regarding project issues and decisions on services
  • Produced accurate reporting of program status throughout its life cycle

Senior Manager

Verizon Business
01.1999 - 01.2011
  • Functional areas of accountability span project planning and management, process redesign, quality improvement, service rollout and management, problem analysis and resolution, and customer relationship management
  • Liaison between network services, engineering, provisioning, and management to ensure appropriate and on-time delivery of managed services and products and resolution of all issues
  • Provided leadership and framework to actively analyze and resolve escalated performance, quality, latency, and connectivity issues
  • Provided strong leadership to enhance team productivity and morale.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Education

Doctorate of Business Administration - Management Organization

CALIFORNIA INTERCONTINENTAL UNIVERSITY
Irvine, CA

Master of Business Administration - Business Administration

SALEM INTERNATIONAL UNIVERSITY
Salem, WV

Bachelor of Business Administration - Business Administration and Management Leadership

OTTERBEIN COLLEGE
Westerville, OH

Overview

25
25
years of professional experience

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George Hinkle Jr