George Houmsi
Lomita,CA
Summary
Detail-oriented Auto Finance and Insurance Manager who is adept at meeting customer expectations and resolving issues in a timely professional manner. Proficient at negotiating terms with clients and getting profitable results for the company. Specialize in establishing productive relationships with customers seeking financing options.
Overview
7
7
years of professional experience
Work History
Finance and Insurance Manager
SOUTH BAY BMW - MCKENNA CARS
05.2021 - 12.2023
- Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process.
- Work closely with the sales team and other departments to ensure a smooth and efficient sales process for customers.
- Determine customer financing needs and payment options based on a consultative interview process.
- Present a fully transparent pricing menu to customers detailing their financing options and products.
- Process finance transactions and ensure 100% compliance with all state and federal laws and regulations.
- Follow up with customers to ensure satisfaction.
- Handle customer complaints and inquiries related to finance and insurance products
- Build rapport with customers to create a base of referrals.
- Develop and implement strategies to increase finance and insurance sales and profitability
- Monitor and track finance and insurance metrics and report to management on a regular basis
Retail Sales Associate
SOUTH BAY BMW - MCKENNA CARS
05.2018 - 04.2021
- Welcoming customers and listening to their needs
- Using a consultative selling process to match the best vehicle to the Customer needs.
- Creating a great vehicle delivery experience for the Customer
- Following up with Customers to ensure satisfaction.
- Meets and exceeds the minimum sales requirements each month.
- Markets products to potential customers via telephone, letters/email, and personal contact
- Maintains a professional demeanor while on the job and treats members of the public in a courteous and non-discriminatory manner.
- Meets and exceeds the minimum CSI requirements each month
Sales Retention Specialist
CARPROS KIA
12.2017 - 05.2018
Retail Sales Associate
GARDENA NISSAN
01.2017 - 12.2017
Education
Harbor College
Harbor City2012
El Camino College
Torrance2011
Mira Costa High
Manhattan Beach2009
Skills
- Admirable experience of automotive Sales and Finance
- Operational knowledge of computer systems
- Deep knowledge of automotives
- Professional appearance and work ethics
- Excellent customer service skills with high-end clientele
- Self-motivated with a proven record of success
- Remarkable ability to train various store associates
- Sound ability to prioritize work to meet all deadlines
- Excellent communication skills in both oral and written forms
- Ability to work independently as well as in a team
Languages
Arabic
English
References
Available upon request.
Timeline
Finance and Insurance Manager
SOUTH BAY BMW - MCKENNA CARS
05.2021 - 12.2023
Retail Sales Associate
SOUTH BAY BMW - MCKENNA CARS
05.2018 - 04.2021
Sales Retention Specialist
CARPROS KIA
12.2017 - 05.2018
Retail Sales Associate
GARDENA NISSAN
01.2017 - 12.2017
Harbor College
El Camino College
Mira Costa High
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