Golf, sports, and reading
George Hunter
Inman,SC
Summary
Visionary team builder providing a sustained environment to mentor and lead associates to accomplish results. Guided by over 25 years of experience in mortgage, automobile, and credit card default environments. Proven expertise partnering with external groups in legal, compliance, regulatory, vendor management, and audit functions.
Overview
19
19
years of professional experience
Work History
Sr. Director, Default Operations (Senior Leader)
American Credit Acceptance
01.2018 - Current
- Recruited and charged with Leading the Loss Mitigation and collateral recovery departments.
- Trained in Agile Methodologies and certified to engaged as Scrum Product Owner.
- Led project to overhaul the regulatory notification process resulting in $2M of business value.
- In role as Scrum CEO have led projects with over $10M in business value.
- Executive responsible for negotiations with servicing vendors resulting in a 20% expense reduction.
- Department consists of associates in SC, GA, ID, and nearshore.
- Appointed to the executive committee to approve all policies, procedures, and training initiatives.
- Improvements in monthly ROA results has shown 28% increase in profitability for department.
- Responsible for reviewing CFPB, Better Business, and Attorney General complaints.
Vice President, Consumer Default
Fifth Third Bank
01.2013 - 01.2018
- Recruited and subsequently promoted to lead the Collections and Loss Mitigation Departments.
- Improved productivity, quality, and efficiency by leading project in the creation of workflow enhancements.
- Led compliance efforts to improve policies and procedures resulting in improved audits.
- Drove improvements that generated a 23% reduction in delinquency and positive advancement in investor scorecard performance. The results improved the peer ranking from 16th to 4th place within 6 months.
- Redesigned default training to ensure employees, led by a Default Coach, were properly trained. This led to improvement resulting in extra credit from HUD improving the investor rating to Tier 1.
- Revamped loss mitigation strategies for credit card collections, improving the overall experience.
- Reduced losses by $15 million in 2014 and $10 million in 2015; ending both years better than forecast.
- Strengthened relationships with our clients and procured additional cases by fostering trust in our organization’s commitment to maintaining strict compliance standards while continuing to deliver results.
Site Leader, Sr. Vice President, Mortgage Operations
Titanium Solutions, Inc.
01.2009 - 01.2013
- Recruited and set up the strategic direction of a start-up Operations Center with multiple locations.
- Oversaw all client programs including collections, loss mitigation, foreclosure, bankruptcy and REO.
- Responsible for BPO Valuations and Property Inspection services for inventory control.
- Charged with oversight of loss mitigation modification underwriting department.
- Developed and oversaw compliance team functions such as procedures, testing, and training for employees.
- Annual net profitability increased by 35% in 3 years from 2009 to 2012.
Vice President/Officer, Operations
Saxon Mortgage Services
01.2007 - 01.2009
- Company Overview: A Morgan Stanley Company
- A Morgan Stanley Company
Education
MBA - Business Administration
Franklin University
Columbus, OHBachelor of Science - Business Management
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Decision Making
- Core values management
- Collaborative leadership
- Human resources management
Personal Information
Title: Executive Leader
Interests
Timeline
Sr. Director, Default Operations (Senior Leader)
American Credit Acceptance
01.2018 - Current
Vice President, Consumer Default
Fifth Third Bank
01.2013 - 01.2018
Site Leader, Sr. Vice President, Mortgage Operations
Titanium Solutions, Inc.
01.2009 - 01.2013
Vice President/Officer, Operations
Saxon Mortgage Services
01.2007 - 01.2009
MBA - Business Administration
Franklin University
Bachelor of Science - Business Management
Slippery Rock University of Pennsylvania
Similar Profiles
Tatyanna HernandezTatyanna Hernandez
Funding Specialist at American Credit AcceptanceFunding Specialist at American Credit Acceptance
JENNIFER P. SMITHJENNIFER P. SMITH
Loss Mitigation Supervisor | Battle of the Minds Facilitator at American Credit AcceptanceLoss Mitigation Supervisor | Battle of the Minds Facilitator at American Credit Acceptance
Peter GlenPeter Glen
Customer Service Lead Trainer at American Credit AcceptanceCustomer Service Lead Trainer at American Credit Acceptance
Stacie KissellStacie Kissell
Credit Underwriter at American Credit AcceptanceCredit Underwriter at American Credit Acceptance
Kaylyn HarrisKaylyn Harris
Nursing Supervisor at Spartanburg Regional Restorative CareNursing Supervisor at Spartanburg Regional Restorative Care