George J. Jackson Jr.
Mulberry
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Customer Service, Sales, & Underwriter Technician
Geico
01.2015 - Current
- Ensure customers have the right level of coverage while identifying and resolving customer conflicts
- Interact internally with all GEICO departments and externally engage with policyholders, banks, and other insurance companies
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Photo Technician
Walgreen’s
01.2013 - 01.2015
- Manage all photo orders and complete them in the time due
- Supervise all team members breaks
- Scan and pull merchandise in low quantities in my designated aisles
Front End Loader
Lowe’s Home Improvement
03.2011 - 10.2012
- Assist customers with all large purchasing into their vehicle
- Maintain a clean appearance of the parking lot and make sure all carts are return to the front entrance
- Complete and process online orders
Education
Bachelor of Science - Mathematics
Alabama State University
05.2012
Skills
- Windows 10
- Windows 11
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Computer Builder
- Technical troubleshooter
- Complaint resolution
- Problem solving
- Follow-up skills
- Documentation
- Tracking complaints
- Calm demeanor
- Multitasking and organization
- Multi-task management
- Product education
- Punctuality and reliability
Timeline
Customer Service, Sales, & Underwriter Technician
Geico
01.2015 - Current
Photo Technician
Walgreen’s
01.2013 - 01.2015
Front End Loader
Lowe’s Home Improvement
03.2011 - 10.2012
Bachelor of Science - Mathematics
Alabama State University
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