Summary
Overview
Work History
Education
Skills
Timeline
Generic

George Jones

Eau Claire,WI

Summary

Dynamic Customer Service Representative with a proven track record at PESI, excelling in active listening and critical thinking. Recognized for resolving customer complaints with empathy, enhancing loyalty and retention. Consistently exceeded performance metrics, contributing to overall team success while adapting swiftly to new technologies.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

PESI
12.2014 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Customer Service Representative

Strategic Fundraising Inc.
06.2003 - 03.2013
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.

Education

Computer And Information Sciences

Chippewa Valley Technical College
Eau Claire, WI
05-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

PESI
12.2014 - 06.2025

Customer Service Representative

Strategic Fundraising Inc.
06.2003 - 03.2013

Computer And Information Sciences

Chippewa Valley Technical College

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