George Josiah
Columbia,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
Krystal Medical Associates
05.2023 - Current
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
- Coordinated special projects and managed schedules.
- Delivered performance reviews, recommending additional training or advancements.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records for over 500 clients.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Technical Operations Manager
Hillcrest Children And Family Center
03.2012 - 01.2022
- Oversaw daily operational activities within the technical department, including resource allocation, workload distribution, and priority setting.
- Created comprehensive documentation for internal procedures, enhancing knowledge sharing amongst clinical team members and over 200 administrative staff.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- I assisted in recruiting, hiring, and training of new employees and established team members.
- Led in Partnering with vendors and suppliers to effectively manage and budget.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed system-wide operating system and software deployments and related software upgrade problems.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Diagnosed and troubleshot hardware, software, and network issues.
- Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed and documented standard operating procedures for consistent IT service delivery across departments.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Reduced system downtime by proactively monitoring and addressing potential issues on time.
Patient Administration Specialist
US Army
03.2003 - 04.2011
- Achieved smoother patient flow by effectively coordinating admissions, transfers, and discharges and Med-Evacuated over 1000 patients.
- Engaged with patients to provide critical information.
- Taught patients and families how to use at-home medical equipment and basic follow-ups.
- Maintained up-to-date knowledge of insurance policies, ensuring accurate billing and reimbursement procedures were followed.
- Enhanced communication between healthcare providers and patients with accurate record-keeping and timely follow-ups.
- Developed and maintained courteous and effective working relationships within departments.
Education
Associate of Arts - Cyber Security
Howard Community College
Columbia, MD09.2024
Skills
- Business Continuity
- Risk Management
- Mobile Device Management
- Cybersecurity
- Analytical Thinking
- Schedule Coordination
- Customer Support
- Risk Assessments
- IT Infrastructure
- Team Management
- Policy Development
- Incident Management
Certification
- Certified Security+, Comptia - Sept 2021
Timeline
Operations Manager
Krystal Medical Associates
05.2023 - Current
Technical Operations Manager
Hillcrest Children And Family Center
03.2012 - 01.2022
Patient Administration Specialist
US Army
03.2003 - 04.2011
Associate of Arts - Cyber Security
Howard Community College
Similar Profiles
EMMANUEL EZEOBIEMMANUEL EZEOBI
Senior Medical Officer at KRYSTAL MEDICAL CENTRESenior Medical Officer at KRYSTAL MEDICAL CENTRE
Jemaine RolandJemaine Roland
Shift Manager at KrystalShift Manager at Krystal
Jose MartinezJose Martinez
Car Detailer at Krystal Clear DetailingCar Detailer at Krystal Clear Detailing