George Kalogridis
Scarsdale
Summary
Achieved high customer satisfaction by delivering exceptional service through attentive listening and empathy. Built and maintained strong customer relationships while effectively managing a large volume of inquiries. Maximized efficiency by applying versatile skills in Microsoft Office tools to support various functions.
Overview
20
20
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Cbsi- Cardholder Brokerage Services
05.2015 - 11.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
CUSTOMER SERVICE REPRESENTATIVE
Cambridge University Press
03.2006 - 04.2015
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
Education
COMMUNICATIONS
Westchester Community College
Valhalla, NY01.1993
Skills
- Typing
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Exceptional reading and writing skills
- Focused customer service specialist
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Cbsi- Cardholder Brokerage Services
05.2015 - 11.2025
CUSTOMER SERVICE REPRESENTATIVE
Cambridge University Press
03.2006 - 04.2015
COMMUNICATIONS
Westchester Community College