Hi, I’m
George Kiptoo
Research & Data Analysis Guru; Customer Service Professional
Doha
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Confident, charismatic and motivated, the right candidate to deliver world-class customer services. Researcher and Data Analyst with 2+ years experience. Currently, a FIFA Event Support Agent; highly versatile and quick-learner with demonstrated commitment to providing superior service; experienced and can serve anywhere excellently.
Tech-savvy, skilled communicator, multi-tasker; fluent in English, excellent in Research and Statistics; absolute customer service professional, and highly tech-savvy; knows how to handle stressful and unpleasant situations with absolute courtesy and professionalism.
Overview
3
years of professional experience
1
Customer Service at the Doha Metro
Work History
RKH QitaratDoha, Qatar
FIFA Event Support Customer Service Personnel
08.2022 - Current
Job overview
- Provides world-class service at all times, including proactive assistance, guidance and information to customers, especially related to the Doha Metro line and Tram vis-à-vis metro stations.
- Provides assistance to customers in way-finding and Event information.
- Assists in-charge of event at stations to ensure smooth flow of customers and crowd management.
- Assists customers, security and Station Managers when the service is in degraded and emergency modes, including station evacuation and out of course events.
- Assists at ticket vending machine areas and on the gate line when necessary, in all stations, on the concourse and on the platform, ensuring proactive customer assistance and direction across all network touchpoints.
- Ensures the customers receive the best information and customer service at all times.
- Continuously improves customer service experience through a passion for customer experience.
- Carries out any other duties as ad when assigned by the Station Master/Person in charge of Events.
Anti-Counterfeit AuthorityNairobi, Kenya
Research and Data Analysis Intern
05.2021 - 05.2022
Job overview
- Involved in Day-to-Day Data Management, including Data Collection, Cleaning and Analysis using SPSS and Stata.
- Packages together research findings and writes Research Reports based on the various studies undertaken by the Authority.
- Participates in the enforcement of laid-down procedures aimed at taming businesses dealing in counterfeit goods in Kenya, including raids and seizures.
- Always involved in Data Collection using a variety of methods, including Questionnaires, Phone Interviews, and Data Collection using Google Forms.
- Generated regular reports using Ms Excel and Word Docs.
Winguards Services LtdNairobi, Kenya
Data Entry Specialist
01.2020 - 05.2021
Job overview
- Created and updated lists of all employees working in the various zones within Nairobi contracted to be guarded by the company.
- Compiled, sorted and organized data in suitable MS Excel format before storing in the database.
- Cross-checked vital employee data, including job details entered in the checklists for correctness and accuracy.
- Liaised with field supervisors to receive daily employee checklists and ensure safe custodial of each.
- Maintained and updated workflow records on all pending and/or completed jobs.
- Prepared detailed monthly logs of hours worked each Security Officer and forwarded the same to the Deployment Officer and the HR.
- Helped in compiling the final payroll entailing every Officer working for the company in various zones.
Musoni Kenya Ltd.Nairobi, Kenya
Volunteer Financial Services Intern
09.2019 - 12.2019
Job overview
- Identified, approached and onboarded Individuals and group (Chama) members.
- Marketed the company's product portfolio of loan products, majorly Mobile Loan product around Nairobi's Eastlands region.
- Participated in Marketing Campaigns under the BM's direction and used consultative sales techniques to drive revenue growth.
- Participated in debt recovery: using phone calls and demand letters.
- Helped in loan disbursement sold 4 motorbikes under the company’s
funding scheme - Report-writing; analyzing daily and weekly targets.
Education
VisualDo InstituteNairobi, Kenya
Certificate from Certificate in Basic Photography
02.2020
University Overview
- Professional development completed in Basic and Advanced Photography
- Chair of The Student Photographers Forum
University of EldoretEldoret Town, Kenya
Bachelor of Science from Actuarial Science
11.2019
University Overview
- Awarded Second Class Honors, Lower Div.
St. Patrick's High School, ItenIten, Kenya
High School Diploma
11.2010
University Overview
- Received my Kenya Certificate of Secondary Education Certificate.
- Scored a mean of A- (Minus) of 78 points.
Skills
- Excellent in Data Analysis using SPSS, Stata and MS Excel
- Proficient in questionnaire formulation, data collection, analysis and Report Writing
- Experienced in MS Office Suite
- Excellent communicator; fluent in English
- Versatile, fast-learner with ability to create rapport
- Has excellent customer service skills
Additional Information
Currently based in Doha, Qatar, covering iconic events in the lead up to the 2022 FIFA World Cup.
Languages
Swahili
Native language
English
Proficient
C2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
FIFA Event Support Customer Service Personnel
RKH Qitarat
08.2022 - Current
Research and Data Analysis Intern
Anti-Counterfeit Authority
05.2021 - 05.2022
Data Entry Specialist
Winguards Services Ltd
01.2020 - 05.2021
Volunteer Financial Services Intern
Musoni Kenya Ltd.
09.2019 - 12.2019
VisualDo Institute
Certificate from Certificate in Basic Photography
University of Eldoret
Bachelor of Science from Actuarial Science
St. Patrick's High School, Iten
High School Diploma
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