George Kiser
Gainesville,TX
Summary
Seasoned Service Manager bringing 40 years of mechanical experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
12
12
years of professional experience
Work History
Service Manager
ERG
04.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
Service Manager
White Star Equipment
09.2016 - 04.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Business Owner
Kiser Diesel Repair
01.2013 - 09.2016
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Education
High School Diploma -
Olla Vista
California09.1978
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
Timeline
Service Manager
ERG
04.2022 - Current
Service Manager
White Star Equipment
09.2016 - 04.2022
Business Owner
Kiser Diesel Repair
01.2013 - 09.2016
High School Diploma -
Olla Vista
Similar Profiles
Corey MurksCorey Murks
Branch Manager at ERGBranch Manager at ERG
Henry SaavedraHenry Saavedra
Technician at ERGTechnician at ERG
Andrei Jericho FranciscoAndrei Jericho Francisco
Event Head at UP ERG-LB February Fair 2025 BoothEvent Head at UP ERG-LB February Fair 2025 Booth