George Kresno
Valparaiso,IN
Summary
Proven Maintenance Crew Member and Customer Service Representative with a track record of enhancing operational efficiency at Chandana Pointe Apartments. Skilled in groundskeeping and adept in high-stakes communication, consistently solving problems and managing time effectively. Increased customer loyalty through empathetic resolution of complaints, showcasing a blend of hard and soft skills.
Overview
1
1
year of professional experience
Work History
Maintenance Crew Member
Chandana Pointe Apartments
2023.06 - 2023.08
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
Customer Service Representative
Valpo Parks
2022.11 - 2023.03
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Valparaiso High School
Valparaiso, IN06.2024
Skills
- Problem Solving
- Groundskeeping Knowledge
- Communication
- Time Management
Working Out
7 days a week
Timeline
Maintenance Crew Member
Chandana Pointe Apartments
2023.06 - 2023.08
Customer Service Representative
Valpo Parks
2022.11 - 2023.03
High School Diploma -
Valparaiso High School
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