George Ramos
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Salon Owner/Operator
George Ramos LLC
10.2011 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Spa Director
Isleta Resort & Casino
05.2013 - 06.2014
- Oversaw facility maintenance, ensuring a clean and safe environment for guests and staff.
- Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
- Implemented new booking system, streamlining appointment scheduling process for clients.
- Enhanced guest satisfaction by implementing innovative spa treatments and services.
- Collaborated with marketing team to create promotional materials for spa offerings.
- Boosted overall revenue by designing attractive seasonal packages and promotions.
- Coordinated staff schedules efficiently, ensuring appropriate coverage during peak hours while avoiding underutilization of personnel.
- Achieved high employee retention rates through competitive compensation packages and fostering a positive work atmosphere.
- Identified areas of improvement in operations, leading to increased efficiency in daily tasks.
- Recruited, hired and trained all new employees.
- Administered payroll, accounting and purchasing.
- Introduced wellness programs that boosted repeat business from loyal customers.
- Maintained strict compliance with health department regulations, passing all inspections seamlessly.
- Managed spa budget and resources, ensuring optimal efficiency and profitability.
Lead Cosmetology Instructor
Aveda Institue of New Mexico
Albuquerque, NM
07.2011 - 07.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Led students through lessons both in practical, interactive student salon modules and lecture-style theoretical sessions, supporting institutional plans and preparing for certification exams.
- Taught hair care principles for residents, cutting, shampooing, conditioning, setting and styling to showcase industry techniques.
- Developed comprehensive lesson plans to cover all aspects of cosmetology, including hair, makeup, skincare, and nail care.
- Mentored and supported students, encouraging individual progress in both theoretical and practical learning modules and preparing for productive industry careers.
- Kept implements and equipment in working order, maintaining cleanliness and health of work area and salon.
- Collaborated with school administration to secure resources such as textbooks, equipment, and supplies essential for the effective teaching of cosmetology courses.
- Increased students'' practical skills by providing detailed demonstrations and step-by-step guidance in various techniques.
- Maintained a well-organized and stimulating classroom environment that encouraged creativity and experimentation.
Area Supervisor
Regis Corporation
Orlando, FL
04.2004 - 12.2009
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Conducted routine inspections to check quality and compliance with established specifications.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Education
Bachelor of Science - Business And Digital Marketing
University of Phoenix
Tempe, AZ2019
Associate of Arts - Transpersonal Psychology
Southwest Institute of Healing Arts
Tempe, AZ2014
Massage Therapist - Massage
Universal Therapeutic Massage Institute
Albuquerque, NM 05.2010 - 07.2011
Cosmetologist - Cosmetology
Manhattan Beauty College
Tampa, FL 01.2001 - 01.2002
Holistic Health Practitioner - Holistic Health
American College of Healthcare Sciences
Portland, OR 01.2007 - 08.2009
Skills
- Employee Training
- Staff Management
- Salon Marketing
- Industry trend awareness
- Business Management
- Customer Service Management
- Business Development
- Relationship Building
- Sales Strategies
- Marketing Strategies
- Operations Management
Certification
- Licensed Cosmetologist - Florida
- Licensed Cosmetologist - New Mexico
- Licensed Massage Therapist - New Mexico
- Licensed Cosmetologist - California
- Licensed Cosmetologist - Nevada
- Men's Hair Cutting - Aveda
- Hair Coloring - Aveda
- Esthetics - Aveda
- Life Coach - SWIHA
- Hypnotherapy - SWIHA
- Aromatherapist - ACHS
- H.H.P. - ACHS
Timeline
Spa Director
Isleta Resort & Casino
05.2013 - 06.2014
Salon Owner/Operator
George Ramos LLC
10.2011 - Current
Lead Cosmetology Instructor
Aveda Institue of New Mexico
07.2011 - 07.2013
Massage Therapist - Massage
Universal Therapeutic Massage Institute
05.2010 - 07.2011
Holistic Health Practitioner - Holistic Health
American College of Healthcare Sciences
01.2007 - 08.2009
Area Supervisor
Regis Corporation
04.2004 - 12.2009
Cosmetologist - Cosmetology
Manhattan Beauty College
01.2001 - 01.2002
Bachelor of Science - Business And Digital Marketing
University of Phoenix
Associate of Arts - Transpersonal Psychology
Southwest Institute of Healing Arts
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