Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

George Landon

Albertville

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Experienced with strategic planning, team leadership, and operational efficiency. Utilizes comprehensive knowledge of resource management to streamline processes. Track record of enhancing team performance and achieving business objectives.

Overview

13
13
years of professional experience

Work History

Operations Key Manger

Dentwizard
01.2023 - Current
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Worked closely with Auctions to get a 24 hour turnaround on keys
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful area.
  • Took over auctions and got the business back and built relationships.
  • Maintained Inventory levels and cycle counts
  • Spearheaded marketing efforts that increased brand awareness among target demographics leading to higher sales figures.
  • Evaluated business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.
  • Mentored junior staff members, helping them to advance their careers within the company and develop strong professional skills.
  • Oversaw employee recruitment efforts, attracting top talent to join the organization''s team of professionals.
  • Coordinated with cross-functional teams to ensure timely completion of key projects, resulting in successful product launches.
  • Developed professional relationships to improve retention of key customers.
  • Enhanced team productivity by implementing efficient scheduling and task delegation.
  • Drove sales growth by identifying and tapping into new market opportunities.
  • Fostered positive work environment, leading by example and encouraging open communication among team members.

MARKET SUPPORT MANAGER/ KOM

Dentwizard
01.2021 - Current
  • Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
  • Conducted periodic reviews of purchasing policies and procedures to ensure accuracy in ordering.
  • Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
  • Maintained strong knowledge of keys by doing site visits showing techs easier and other ways of making key. Also how to be faster and more efficient at carmax as well as manheim to complete lists the same day.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Would cover for techs when on vacation as well as when they needed caught up.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Inventory twice a year count all trucks with key techs
  • Travel 80% of the time Indy, Columbus, Cleveland, Pittsburgh, Michigan, Louisville, Cincy, Dayton for site visits.
  • Handled escalated calls from customers requiring additional assistance or specialized knowledge.
  • Maintained accurate records of all customer interactions and transactions.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Evaluated performance of support staff and provided coaching to improve performance.
  • Resolved escalated customer complaints in a timely manner.
  • Trained new employees on company policies and procedures related to customer service.
  • Monitored staff interactions with customers to provide real-time coaching.
  • Reported concerns and recommendations from clients and employees to senior management.

LEAD KEY TECH

Dentwizard
03.2017 - 12.2020
  • Investigated customer complaints concerning malfunctioning of keys
  • Trained other technicians on how to operate and maintain the key operations
  • Managed 5 techs daily, gave them there lists and made sure they where completed daily.
  • Maintained, tested and repaired key equipment to ensure proper functioning.
  • Maintained accurate records of lists and emails made to customer sites regarding the keys.
  • Trained Key techs on how to originate Soks in house
  • Assisted in troubleshooting complex problems with keys by utilizing diagnostic tools such as Tcode, Smart pro, Odis, VVid2, Witech, Mutt
  • Cut new keys and duplicated existing ones by using key cutting machines.
  • Performed preventive maintenance on key systems to reduce downtime.
  • Inserted new or repaired tumblers into locks to change ignitions and door locks that were damaged.
  • Ensured compliance with safety regulations during all maintenance operations related to keys.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Counted all key trucks with techs for inventories

KEY TECHNICIAN I

Dentwizard
02.2013 - 03.2017
  • Origination of keys on the list at manheim, Chrysler, Ford, Gm, Vw, Audi
  • Trained key techs for auction
  • Took over Columbus Fair auction

Education

High School Diploma -

Mt Vernon High School
Mt Vernon, Ohio
06.2004

Skills

  • Teamwork and Collaboration
  • Budget Management
  • Employee Development
  • Continuous Improvement
  • Policy Enforcement
  • Performance Management
  • Client Retention
  • Problem-Solving
  • Leading Team Meetings
  • Work Planning and Prioritization
  • Project Management
  • Training and Mentoring
  • Technical Support Understanding
  • Decisive Decision-Making

Accomplishments

  • 5 star platinum key tech
  • Won Mvp award in 2018

Timeline

Operations Key Manger

Dentwizard
01.2023 - Current

MARKET SUPPORT MANAGER/ KOM

Dentwizard
01.2021 - Current

LEAD KEY TECH

Dentwizard
03.2017 - 12.2020

KEY TECHNICIAN I

Dentwizard
02.2013 - 03.2017

High School Diploma -

Mt Vernon High School

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