Summary
Overview
Work History
Education
Skills
Timeline
Generic

George Lee

Gainesville,FL

Summary

Knowledgeable and seasoned customer service professional with 5+ years of customer service experience. Experience in customer service and data entry for both in-person and over the phone interactions. With years of experience, I've acquired exceptional communication, listening, problem-solving, multi-tasking, and organizational skills. I've learned to ask the appropriate probing questions to help resolve customers issues. Also, I always show empathy, and remain positive when interacting with customers, to provide the best customer support. With me being a dynamic problem solver with first-rate skills in building relationships and resolving problems, I'm excited to take on new role with long-term growth and advancement potential.

Overview

7
7
years of professional experience

Work History

Collections Specialist

ZenBusiness
02.2023 - Current
  • Manage book of business through proactive communication with clients via outbound calls and emails, effectively addressing past due payments.
  • Utilize diverse call scripts for effective outbound calls and voicemail messages.
  • Effectively utilize Stripe payment platform to streamline payment processing, disable auto-renewal function, generate and download invoices, and forward receipts to clients.
  • Collaborate with team members to achieve daily, weekly, monthly, quarterly, and yearly collection targets.
  • Work independently with minimal supervision.
  • Manage and resolved intricate customer interactions.
  • Maintain proficient knowledge of all company products and services that we offer.
  • Process payments and schedule payment reprocessing dates.
  • Negotiate rates with clients and entered collected payments into Salesforce.
  • Evaluate clients eligibility for refunds.
  • Maintain accurate notations of customer communications on Salesforce.
  • Manage high-volume inbound and outbound calls related to collections efforts.
  • Started as a Customer Success agent in February 2023 before being promoted to a Collections Specialist in December of 2023.

Remote Customer Service Representative

Connexus
Gainesville, FL
10.2022 - 02.2023
  • Responded to customer questions regarding United Health Care benefits services and provide accurate and clear information.
  • Used customer relationship management software to assist members.
  • Utilized Nice CXone phone system.
  • Answered member inquiries via phone, in a timely and professional manner.
  • Updated account information to maintain member's records.
  • Placed orders for OTC medication and groceries.
  • Scheduled utility bill payments.
  • Provided information from knowledge based articles.

Remote Customer Service Representative

Maximus Federal Services
Gainesville, Florida
05.2022 - 10.2022
  • Primary point of contact, working for the Centers for Disease Control and Prevention (CDC).
  • Maintained a current understanding of CDC-Info procedures in order to provide knowledgeable responses to numerous phone calls.
  • Provided callers information on, vaccines, traveling policies, quarantine recommendations, and Monkey Pox updates.
  • Communicated with management and colleagues via Microsoft Teams.
  • Contract Position

Remote Senior Technical Support Advisor

Apple
Fort Lauderdale, Florida
05.2020 - 05.2022
  • Served as last point of contact for all customer service related issues.
  • Provided assistance to Tier 1 advisors.
  • Helped customers resolve technical issues for all Apple products such as, iPhones, MacBook laptops, Apple watches, iMacs, iPods, and iPads.
  • Show empathy, and ask customers probing questions.
  • Assisted customers with replacements, for products if they have a warranty.
  • Submitted tickets for unresolved technical issues.
  • Scheduled follow up callbacks, and communicated with customers via email.
  • Utilized phone software and CRM.
  • Researched using knowledge based articles.
  • Communicated with management and colleagues using Adobe.

Crew Member

Mcdonald's
Sunrise, FL
06.2017 - 06.2019
  • Took customer's order at the cash register.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Greeted customers entering restaurant with enthusiasm and warmth and served customers.
  • Trained newly hired employees on routine tasks and customer service.

Education

High School Diploma -

Plantation High School
Plantation, FL
06-2019

Skills

  • Customer Service
  • Multitasking
  • Proficient Data Entry & Typing
  • Collections
  • Records Management
  • Relationship Building
  • Time Management
  • Problem Solving
  • Outbound Calls
  • Answering High Volume Calls
  • Bookkeeping
  • Salesforce
  • Stripe
  • Talkdesk

Timeline

Collections Specialist

ZenBusiness
02.2023 - Current

Remote Customer Service Representative

Connexus
10.2022 - 02.2023

Remote Customer Service Representative

Maximus Federal Services
05.2022 - 10.2022

Remote Senior Technical Support Advisor

Apple
05.2020 - 05.2022

Crew Member

Mcdonald's
06.2017 - 06.2019

High School Diploma -

Plantation High School
George Lee