Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

George Leigh

Burlington,North Carolina
Before enlightenment: chop wood, carry water. After enlightenment: chop wood, carry water.
Zen Buddhist saying

Summary

Sales Associate & Caregiver with more than 9 years of experience performing in-home care including 8 years of on-site sales experience including periodic travel. Experience working from home and office environments. Strive to improve and acquire skills needed for a permanent career position.

Overview

15
15
years of professional experience

Work History

Customer Experience Specialist

Alorica
11.2020 - 11.2022
  • Empathize and provide information regarding FDA regulated product.
  • Troubleshot and resolved ordering/shipping information discrepancies setting proper consumer expectations
  • Answered specific questions to provide accurate information to customers.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.

Quality Analyst

J. Lodge
02.2019 - 07.2020
  • Reviewed technical support and loyalty department agent interactions with existing client customers
  • Ensure company policies and procedures are followed properly
  • Provide the agent's supportive and constructive comments to help develop the skills needed to perform at their full potential.
  • Developed and maintained quality assurance procedure documentation.

In-Home Senior Caregiver

Self-employeed
05.2005 - 01.2013
  • Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Administered medication as directed by physician.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Sales Associate

Hubbard's Impala Parts
11.2004 - 07.2008
  • Fielded customer questions regarding reproduction and restoration product availability assisting the completion of current projects
  • Built strong knowledge of product line to assist customers in selecting products
  • Processed orders and coordinated delivery schedules to meet customer needs.
  • Completed orders and organized product deliveries to meet customer timetables.

Education

Liberal Arts

Lee's Mcrae College, Banner Elk, NC

Technology

Appalachian State University, Boone, NC

Skills

  • Empathy
  • Patience
  • Problem-solving skills Product and service knowledge
  • Order processing Data entry
  • Product education Trained in Salesforce
  • Problem resolution Process transactions
  • Product sales Product knowledge
  • Sales transactions Account updating
  • Customer service excellence Shipping and receiving understanding
  • Inbound call answering
  • POS Systems and Ordering Platforms

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Experience Specialist - Alorica
11.2020 - 11.2022
Quality Analyst - J. Lodge
02.2019 - 07.2020
In-Home Senior Caregiver - Self-employeed
05.2005 - 01.2013
Sales Associate - Hubbard's Impala Parts
11.2004 - 07.2008
Lee's Mcrae College - , Liberal Arts
Appalachian State University - , Technology

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George Leigh