George Leigh
Burlington,North Carolina
Before enlightenment: chop wood, carry water. After enlightenment: chop wood, carry water.
Zen Buddhist saying
Summary
Sales Associate & Caregiver with more than 9 years of experience performing in-home care including 8 years of on-site sales experience including periodic travel. Experience working from home and office environments. Strive to improve and acquire skills needed for a permanent career position.
Overview
15
15
years of professional experience
Work History
Customer Experience Specialist
Alorica
Burlington, NC
11.2020 - 11.2022
- Empathize and provide information regarding FDA regulated product.
- Troubleshot and resolved ordering/shipping information discrepancies setting proper consumer expectations
- Answered specific questions to provide accurate information to customers.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
Quality Analyst
J. Lodge
Burlington, NC
02.2019 - 07.2020
- Reviewed technical support and loyalty department agent interactions with existing client customers
- Ensure company policies and procedures are followed properly
- Provide the agent's supportive and constructive comments to help develop the skills needed to perform at their full potential.
- Developed and maintained quality assurance procedure documentation.
In-Home Senior Caregiver
Self-employeed
Burlington, NC
05.2005 - 01.2013
- Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Sales Associate
Hubbard's Impala Parts
Burlington, NC
11.2004 - 07.2008
- Fielded customer questions regarding reproduction and restoration product availability assisting the completion of current projects
- Built strong knowledge of product line to assist customers in selecting products
- Processed orders and coordinated delivery schedules to meet customer needs.
- Completed orders and organized product deliveries to meet customer timetables.
Education
Liberal Arts
Technology
Skills
- Empathy
- Patience
- Problem-solving skills Product and service knowledge
- Order processing Data entry
- Product education Trained in Salesforce
- Problem resolution Process transactions
- Product sales Product knowledge
- Sales transactions Account updating
- Customer service excellence Shipping and receiving understanding
- Inbound call answering
- POS Systems and Ordering Platforms
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Experience Specialist - Alorica
11.2020 - 11.2022
Quality Analyst - J. Lodge
02.2019 - 07.2020
In-Home Senior Caregiver - Self-employeed
05.2005 - 01.2013
Sales Associate - Hubbard's Impala Parts
11.2004 - 07.2008
Lee's Mcrae College - , Liberal Arts
Appalachian State University - , Technology