George Letsos
KATY,Texas
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Information Technology Cyber Security position to help launch my career while achieving company goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Comcast
Houston, TX
02.2019 - Current
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Recommended upgrades or additional features that could enhance user experience.
- Provided training and guidance to junior staff members as needed.
Assistant Store Manager
Walmart
Houston, TX
08.2016 - 03.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Organized weekly meetings with department heads to review progress on key objectives.
Call Center Supervisor
Continental Airlines
Houston, TX
02.1999 - 01.2014
- Provided guidance, training, coaching and mentoring to call center team members.
- Monitored calls for quality assurance purposes.
- Conducted performance reviews of call center staff and documented results.
- Implemented strategies to improve customer satisfaction levels.
- Assigned tasks to agents based on their skillset and availability.
Education
Cyber And Network Defense Certificate - Information Technology
University of Phoenix
Tempe, AZ04-2024
Skills
- Penetration Testing
- Excellent Communication
- Monitoring computer viruses
- Problem-Solving
- Attention to Detail
- Information Protection
- Technical Support
- Operating systems
- Remote Support
- Security Protocols
Certification
- Cyver and Network Defense certificate
Accomplishments
- I became an airline supervisor within two years of being in the industry.
- I became a point of contact (POC) within six months at Comcast for the technical support department.
Timeline
Technical Support Representative
Comcast
02.2019 - Current
Assistant Store Manager
Walmart
08.2016 - 03.2018
Call Center Supervisor
Continental Airlines
02.1999 - 01.2014
Cyber And Network Defense Certificate - Information Technology
University of Phoenix
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