George Lewis
Savannah,GA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
29
29
years of professional experience
Work History
Shop Manager, Welder
Wildcat Steel
01.2021 - 01.2024
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Achieved deadlines consistently, planning resources effectively and adjusting priorities as needed.
Assistant General Manager
Top Deck Bar
01.2018 - 01.2021
- Trained and led a staff of 30.
- Developed and implemented all operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
Bartender
The Olde Pink House
01.2018
FOH Manager
Belford’s
01.2016 - 01.2018
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Created all training programs.
Bartender
Torchy’s
01.2015 - 01.2016
Bartender
Katie Mullen’s
01.2014 - 01.2015
Bartender
McCormick’s Corner Bar/The Cruise Room
01.2013 - 01.2014
Bartender
Fogo de Chao
01.2011 - 01.2013
Server
Bahama Breeze
01.2008 - 01.2010
Bartender/Server
Texas de Brazil
01.2005 - 01.2008
Server
Brio Tuscan Grill
01.2003 - 01.2005
Bartender
Nascar Café
01.2001 - 01.2003
Bartender/Server
Rainforest Café
01.2000 - 01.2001
Bartender
Longhorn Steakhouse
01.1995 - 01.2000
Education
Bachelors in History -
University of Central Florida
Associate of Applied Science -
Savannah Tech
Skills
- Staff management and scheduling
- Operations management
- Customer engagement and complaint resolution
- Employee retention and performance improvement
- Inventory control and record keeping
- Employee performance evaluations
- Strong multitasking
- Reliable and responsible
- Passion for customer satisfaction
Timeline
Shop Manager, Welder
Wildcat Steel
01.2021 - 01.2024
Assistant General Manager
Top Deck Bar
01.2018 - 01.2021
Bartender
The Olde Pink House
01.2018
FOH Manager
Belford’s
01.2016 - 01.2018
Bartender
Torchy’s
01.2015 - 01.2016
Bartender
Katie Mullen’s
01.2014 - 01.2015
Bartender
McCormick’s Corner Bar/The Cruise Room
01.2013 - 01.2014
Bartender
Fogo de Chao
01.2011 - 01.2013
Server
Bahama Breeze
01.2008 - 01.2010
Bartender/Server
Texas de Brazil
01.2005 - 01.2008
Server
Brio Tuscan Grill
01.2003 - 01.2005
Bartender
Nascar Café
01.2001 - 01.2003
Bartender/Server
Rainforest Café
01.2000 - 01.2001
Bartender
Longhorn Steakhouse
01.1995 - 01.2000
Bachelors in History -
University of Central Florida
Associate of Applied Science -
Savannah Tech
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