George Loli
Beverly Hills
Summary
Experienced with providing empathetic and supportive companionship. Utilizes effective communication and interpersonal skills to build trust and rapport. Strong understanding of clients' needs and adaptability to changing situations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Private Duty Home Health Care Aide
Self-employeed
11.2023 - Current
- Average Hours per week 60+
- Provided compassionate personal care, ensuring comfort and safety for clients.
- Assisted clients with daily living activities, enhancing overall quality of life.
- Developed individualized care plans based on client needs and preferences.
- Monitored vital signs and health indicators, reporting changes to healthcare professionals.
- Coordinated schedules and appointments to optimize client care and support services.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
Certified Nurse Assistant and Home Health Aide
Palm Beach Nursing Care
09.2017 - 11.2023
- Average hours per week 60+
- Assistant To Wheelchair.
- Give client his nebulizer treatment and oral care.
- Keeping track of his medicine.(Hours and side effects) -Keeping track of his diet.
- Keeping track of doctors appointments.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Implemented infection control protocols, enhancing patient safety standards.
- Collaborated with healthcare team to develop personalized care plans for residents.
- Educated patients and families on health management and medication administration.
Picker and Packer Employee
Freshdirect
12.2016 - 08.2017
- Average hours per week 40+
- Printing shipping labels using company programs. -Scanning customer boxes and preparing them for shipping.
- Used RF scanners to track orders and verify accuracy.
- Operated handheld scanners to efficiently track and locate inventory.
- Maintained accuracy in order selection and product placement within designated zones.
- Collaborated with team members to optimize picking routes for increased efficiency.
- Conducted regular stock checks to maintain inventory integrity and minimize discrepancies.
- Implemented process improvements that enhanced workflow efficiency in high-demand periods.
- Pulled orders quickly to maintain demanding productivity goals.
Customer services agent
GBS Enterprise
11.2015 - 04.2016
- Average Hours per week 40+
- Analyzed recurring issues to identify root causes, implementing solutions to prevent future occurrences.
- Developed training materials that improved onboarding efficiency for new customer service agents.
- Mentored junior agents, providing guidance on best practices and effective communication strategies.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- -Dealing with customers over the phone.
- -Fast typing into the company system.
- -Answering emails from customers for their furniture protection program also informing the customers about their furniture protection plan. What we cover and what we do not cover under their protection plan.
- -Reviewing furniture pictures to make a conclusion about their plan.
- -Transferring calls from the headquarters to the stores.(Ashley Furniture,Ramos Furniture,etc) and trying my best to find a solution for the customers issues and complaints
- Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
- Managed high-volume call queues to maintain optimal service levels during peak times.
- Collaborated with team members to streamline complaint resolution processes, enhancing customer satisfaction.
AT&T Customers Services and Internet Troubleshooter agent
Teleperformance
06.2011 - 12.2015
- Average hours per week 40+
- Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
- Answering phone calls.
- Following a protocols
- Using professional tools such as excel and microsoft word.
- Using company websites and programs.
- Handling customer internet issues such as troubleshooting High speed issues and computer viruses.
- Following on customers to make sure his issues are solved. typing customer issues on the database.
- Diagnosed and resolved technical issues for diverse customer inquiries, enhancing user satisfaction.
- Collaborated with team members to streamline troubleshooting processes and improve response times.
- Implemented knowledge-sharing initiatives to elevate team performance and problem-solving skills.
- Analyzed recurring technical problems, identifying root causes and recommending preventive measures.
- Utilized CRM systems effectively to track customer interactions, ensuring accurate follow-up and resolution tracking.
Supervisor and management warehouse
Wrap and send
08.2008 - 08.2011
- Average hours per week 40+
- Sending daily reports to the owner of the company
- Using Fedex and Ups Programs to track customer packages.
- Making Staff scheduled on the Company program.
- Faxing and scanning documents for the owner.
- Scanning products from the store (saks and fifth merchandise)
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on efficient packaging techniques.
- Streamlined workflow processes, enhancing productivity and reducing waste.
Education
High School Diploma -
Palm Beach Nursing School
01.2017
High school diploma (GED) - undefined
Atlantic Southern Academy
Miami, FL07.2009
Skills
- Bilingual (English - Spanish)
- Reliable team player
- Patient care
- Basic life support
- Vital signs monitoring
- Patient-focused care
- Compassionate
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- HHA - Home Health Aide
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Private Duty Home Health Care Aide
Self-employeed
11.2023 - Current
Certified Nurse Assistant and Home Health Aide
Palm Beach Nursing Care
09.2017 - 11.2023
Picker and Packer Employee
Freshdirect
12.2016 - 08.2017
Customer services agent
GBS Enterprise
11.2015 - 04.2016
AT&T Customers Services and Internet Troubleshooter agent
Teleperformance
06.2011 - 12.2015
Supervisor and management warehouse
Wrap and send
08.2008 - 08.2011
High school diploma (GED) - undefined
Atlantic Southern Academy
High School Diploma -
Palm Beach Nursing School