George Luna
Brooklyn,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Assistant Restaurant Manager
Yale Club of New York City
09.2021 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained
- Managed staff schedules, payroll, and commission payouts.
- Enhanced member satisfaction by addressing and resolving complaints promptly and professionally
- Conducted regular meetings with staff to discuss performance and address any issues.
Assistant Seafood Manager
Whole Food Market
05.2021 - 09.2021
- Implemented effective merchandising techniques that highlighted seasonal offerings and promoted customer engagement.
- Assisted in the development and implementation of department-specific training materials to enhance staff knowledge and performance.
- Trained new team members in proper handling procedures, boosting efficiency within the department.
- Managed waste reduction efforts by closely monitoring product shelf life and rotating stock as needed.
Seafood Team Member
Whole Food Market
02.2021 - 05.2021
- Contributed to a positive workplace culture by fostering open communication among team members and showing respect for diversity of experiences and backgrounds.
- Handled customer inquiries professionally, offering solutions that met their needs while supporting store objectives.
- Supported overall store cleanliness by conducting regular cleaning tasks in work area according to established procedures.
- Collaborated with other team members to create visually appealing displays, driving customer interest in featured products.
Cashier
Whole Food Market
11.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restaurant Supervisor
Yale Club of New York City
01.2020 - 03.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Busboy
Yale Club of New York City
10.2019 - 01.2020
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Prep Cook
Vamos A Tequila
08.2017 - 10.2019
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Restaurant Manager
Beyond Sushi
11.2012 - 07.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Logistics Manager
Esprit Events
09.2006 - 11.2012
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Improved inventory accuracy by developing and implementing enhanced control systems.
Waiter
Village Crown
01.2001 - 08.2006
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Associate of Applied Science - Travel, Tourism, And Hospitality
La Guardia Community College
Queens, NY06.2020
Skills
Able to Work Under Pressure
Team Player
Multi Tasking
Organizational Skills
Accomplishments
Nominated and won Employee of the Quarter for the second quarter 2023.
Nominated and won Employee of the Year 2023
Nominated for the Big Apple Stars Award 2024
Timeline
Assistant Restaurant Manager
Yale Club of New York City
09.2021 - Current
Assistant Seafood Manager
Whole Food Market
05.2021 - 09.2021
Seafood Team Member
Whole Food Market
02.2021 - 05.2021
Cashier
Whole Food Market
11.2020 - 02.2021
Restaurant Supervisor
Yale Club of New York City
01.2020 - 03.2020
Busboy
Yale Club of New York City
10.2019 - 01.2020
Prep Cook
Vamos A Tequila
08.2017 - 10.2019
Restaurant Manager
Beyond Sushi
11.2012 - 07.2017
Logistics Manager
Esprit Events
09.2006 - 11.2012
Waiter
Village Crown
01.2001 - 08.2006
Associate of Applied Science - Travel, Tourism, And Hospitality
La Guardia Community College
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