George Mahinda
Doha
Summary
Dynamic professional with a proven track record at Hemmingways Hotel, excelling in project management and customer service. Leveraged expertise in sustainability practices and emotional intelligence to enhance client satisfaction and operational efficiency. Achieved significant improvements in service delivery and cost reduction, demonstrating strong problem-solving and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge
Waseef
03.2022 - Current
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Assisted in planning and executing special events, contributing to memorable guest experiences.
CCTV Operator
Proffessional Security Services
04.2021 - 03.2022
- Exhibited strong problem-solving skills by swiftly identifying and addressing any technical issues or malfunctions within the CCTV system.
- Deployed televising equipment and conducted inspections by directing movement of unit through premises and adjusting camera to diagnose problems.
- Promoted a culture of continuous improvement through active participation in training sessions, workshops, and seminars related to CCTV operations.
- Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
Sales and Quality Associate
Nestle Foods
03.2020 - 03.2021
- Improved product quality by implementing rigorous inspection processes and providing feedback to production teams.
- Streamlined quality control procedures by developing and implementing standardized checklists for consistent inspections.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Supported the development of a positive quality culture within the organization through continuous education and communication efforts.
- Coordinated with engineering teams on design changes, providing input on potential impact to product functionality or manufacturability.
- Maintained accurate records of all quality-related activities, ensuring compliance with regulatory requirements.
- Developed comprehensive reports detailing quality metrics, trends, and recommendations for management review.
- Trained new Quality Associates on company policies, procedures, and best practices to ensure consistent performance across the team.
Hospitality Specialist
Papillon Lagoon Reef
05.2019 - 02.2020
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Coordinated with housekeeping staff to ensure timely room turnovers and optimal cleanliness.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Trained and supervised staff to provide highest level of customer service.
- Coordinated promotional activities to increase customer awareness of hospitality services.
- Maintained a consistently high level of customer service, resulting in positive guest reviews and repeat business.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Assisted in budget preparation by analyzing historical data trends and forecasting future needs accurately.
- Trained new employees in best practices for guest relations, reservation management, and problem resolution.
Culinary Specialist
Hemmingways Hotel
07.2018 - 01.2019
- Developed and maintained high standards of food safety and hygiene, leading to consistent record of health department compliance.
- Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
- Negotiated with suppliers for better pricing, achieving significant reductions in kitchen expenses.
- Selected seasonal ingredients to highlight regional flavors while also considering sustainability practices in sourcing decisions.
- Organized and executed high-profile catering events, showcasing culinary expertise and enhancing brand visibility.
- Upheld the highest standards of quality control throughout all stages of food production from ingredient sourcing to final plating.
- Coordinated with front-of-house team to ensure seamless service delivery, improving turnaround times during peak hours.
Education
Bachelor of Arts - Tourism And Hospitality Management
Air Travel And Related Studies Center
Kenya01-2019
Skills
- Project Management: Planning, execution, and monitoring of projects
- Sustainability Practices: Implementation of eco-friendly initiatives
- Customer Service: Expertise in enhancing client satisfaction and loyalty
- Sales and Marketing: Development of strategies to boost revenue
- Communication: Strong verbal and written skills
- Emotional Intelligence: Ability to empathize and connect with clients
- Problem-Solving: Expertise in resolving issues efficiently
- Networking: Interpersonal and relationship-building skills
-Team player mentality
Certification
- Certified Residential Concierge, United Development Company- 2024
Timeline
Concierge
Waseef
03.2022 - Current
CCTV Operator
Proffessional Security Services
04.2021 - 03.2022
Sales and Quality Associate
Nestle Foods
03.2020 - 03.2021
Hospitality Specialist
Papillon Lagoon Reef
05.2019 - 02.2020
Culinary Specialist
Hemmingways Hotel
07.2018 - 01.2019
Bachelor of Arts - Tourism And Hospitality Management
Air Travel And Related Studies Center
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