George Maldonado
BRONX,NY
Summary
Seasoned hospitality professional with over three decades of experience in enhancing guest satisfaction and streamlining operations at prestigious hotels, including Ritz Carlton Hotel . Expert in leveraging bilingual abilities and proven track record in boosting revenue through innovative sales techniques and stellar customer relations.
Overview
33
33
years of professional experience
Work History
Mini Bar Attendant
70 Park Ave Hotel Kimpton
NY, NY
07.2004 - Current
- Greeted guests and provided them with information about the mini bar services.
- Checked inventory levels and placed orders for additional supplies as needed.
- Conducted regular inspections of the mini bar to ensure cleanliness and orderliness.
- Resolved any customer complaints or issues in a timely manner.
Banquet House Man
Ritz Carlton Hotel
NY, NY
01.1991 - 01.1997
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Set up tables, chairs, and other equipment in banquet hall according to specifications.
- Provide assistance to wait staff during meal service by replenishing beverages, clearing dishes, and resetting tables.
- Monitor the banquet hall for any problems that may arise during event and address them promptly.
Education
Some College (No Degree) -
US Army Infantry School
Fort Benning, GASkills
- Front desk communications
- Corporate vision and values
- Guest Relations
- Upselling strategies
Timeline
Mini Bar Attendant
70 Park Ave Hotel Kimpton
07.2004 - Current
Banquet House Man
Ritz Carlton Hotel
01.1991 - 01.1997
Some College (No Degree) -
US Army Infantry School