Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

George Maramis

Somersworth,NH

Summary

Dynamic Shift Leader with proven expertise in team supervision and customer service management at R&B Tea. Skilled in cash handling and POS system operation, I enhanced customer satisfaction by resolving issues promptly and training staff effectively. Committed to maintaining quality control and fostering a collaborative work environment.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience

Work History

Shift Leader

Laney and Lu
07.2024 - Current
  • Assisted in training new team members on operational procedures and safety protocols.
  • Supported daily shift operations by ensuring adherence to quality standards.
  • Monitored inventory levels, facilitating timely restocking of supplies to maintain workflow.
  • Collaborated with team to resolve customer inquiries and enhance service experiences.
  • Implemented efficient work processes that improved overall team productivity during shifts.
  • Contributed to team meetings by sharing insights on improving shift performance and efficiency.
  • Engaged with customers to provide information about products and services effectively.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Completed cash and credit card transactions accurately using POS software.

Server

KPOT
02.2022 - 07.2022
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed order accuracy and timely delivery to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure efficient food service operations.
  • Maintained cleanliness and organization of dining area, adhering to health standards.
  • Adapted quickly to changing priorities during peak service hours.
  • Processed payments accurately, ensuring seamless transactions for guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Improved dining experience by providing prompt, attentive service to guests.

Shift Leader

R&B Tea
12.2021 - 03.2022
  • Participated in maintaining a clean and organized workspace, promoting safety compliance.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Assisted in training new team members on operational procedures and safety protocols.

Cashier and Waiter

Silverlake Hunan
08.2021 - 11.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and product selections to enhance shopping experience.
  • Maintained accurate cash drawer and balanced daily receipts.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Education

Pearland High School
Pearland, TX

Skills

  • Cash handling
  • Team leadership
  • Customer service focus
  • Customer service management
  • Team supervision
  • Staff education and training
  • Staff training and development
  • POS system operation
  • Inventory counts
  • Quality control assurance

Languages

English
Native or Bilingual
Indonesian
Professional Working

Timeline

Shift Leader

Laney and Lu
07.2024 - Current

Server

KPOT
02.2022 - 07.2022

Shift Leader

R&B Tea
12.2021 - 03.2022

Cashier and Waiter

Silverlake Hunan
08.2021 - 11.2022

Pearland High School

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George Maramis