Jessica Luke
Ellabell,GA
Summary
Dedicated professional with extensive experience in advocating for inclusive education, streamlining operations, and delivering exceptional customer service. Skilled in developing individualized strategies, coordinating with diverse stakeholders, and enhancing organizational efficiency through meticulous planning and innovative solutions. A proven ability to foster collaboration, improve processes, and create positive outcomes in dynamic environments.
Overview
16
16
years of professional experience
Work History
SpEd Paraprofessional
Park Elementary
08.2022 - Current
- Advocated for the academic and social inclusion of 75+ students with disabilities by implementing tailored strategies and provided staff training that increased campus inclusion participation by 30% over one year. Coordinated efforts with educators and administrators to ensure all students accessed appropriate campus activities.
- Led the development and annual review of 50+ Individualized Education Plans (IEPs), including formulating measurable goals and monitoring progress to ensure compliance with state and federal guidelines. Provided recommendations that improved IEP implementation, resulting in a 95% satisfaction rate among parents and guardians.
- Delivered targeted support to general education teachers and paraprofessionals by conducting bi-monthly consultation sessions and professional development workshops. These efforts enhanced classroom engagement strategies, reducing behavioral incidents by 20% and improving learning outcomes for exceptional students.
- Maintained up-to-date records for 60+ caseload students using the Special Education Information System (SEIS), ensuring 100% compliance with data accuracy and reporting timelines. Streamlined IEP processes by organizing and facilitating over 40 meetings annually, resulting in a 25% reduction in administrative errors.
Receptionist
The Reserves Network
09.2020 - 08.2022
- Streamlined front-desk operations by implementing an updated appointment scheduling system, increasing client check-in efficiency by 30%. Delivered exceptional customer service to over 75 clients daily, ensuring a professional and welcoming atmosphere.
- Managed multi-line phone systems, directing over 100 calls daily to appropriate departments with a 95% accuracy rate. Consistently resolved customer inquiries within 5 minutes, contributing to a 20% boost in customer satisfaction ratings.
- Oversaw inventory and supply management for office materials, reducing costs by 15% through vendor negotiations and efficient resource allocation. Maintained office readiness by ensuring all supplies were stocked and equipment was operational at all times.
- Supported administrative staff by processing and organizing over 200 documents for onboarding weekly, maintaining a 99% error-free rate. Coordinated schedules for a team of 7, reducing scheduling conflicts by 25% and improving team productivity.
Home Maker
Self Employed
01.2015 - 09.2020
Server
Longhorn Steakhouse
01.2014 - 01.2015
- Delivered high-quality service to an average of 150+ guests daily by warmly greeting, seating, and ensuring a seamless dining experience from start to finish. Achieved a 98% customer satisfaction rate as measured by post-dining surveys and repeat patronage.
- Maintained optimal guest satisfaction by accurately inputting and expediting orders through the Point of Sale system, serving dishes promptly, and efficiently clearing dinnerware. Increased table turnover by 15% during peak hours through exceptional coordination and teamwork.
- Ensured strict adherence to food hygiene and safety standards as outlined by industry guidelines, contributing to the restaurant’s consistent health inspection scores of 95% or higher. Actively monitored cleanliness and food handling processes to maintain a safe and sanitary dining environment.
- Memorized the restaurant’s selections and expertly recommended pairings to complement guests' meal choices, leading to a 20% increase in sales. Provided detailed descriptions of menu items, enhancing guest dining experiences and promoting upselling opportunities.
Assistant Manager
Kole Management Company
01.2009 - 01.2014
- Streamlined office operations by managing administrative and clerical duties, ensuring an organized workplace. Maintained accurate inventory of stationery, marketing materials, and IT equipment, achieving a 100% availability rate for essential supplies.
- Delivered exceptional customer service, addressing resident complaints, conducting follow-ups, and maintaining a satisfaction rate of 90%+. Recorded and updated resident databases with 100% accuracy, enabling seamless management of over 200 tenant profiles.
- Enhanced leasing process efficiency by completing background checks, credit inquiries, and live reference checks for prospective residents, reducing application processing time by 30%. Generated and submitted detailed management reports, contributing to data-driven decision-making and a 10% increase in revenue.
- Managed financial transactions by processing and entering resident rental payments, generating and delivering late notices, and compiling daily bank deposits, totaling $500K+ annually. Accurately recorded and reported unit work orders, ensuring timely resolution and operational excellence.
Education
Surgical Technologist with Medical Assisting Certificate -
Ogeechee Technical College
Statesboro, GA12.2014
GED -
GED
05.2013
Skills
- Special Education Advocacy
- Individualized Education Plans
- Professional Development Facilitation
- Data Management & Compliance
- Customer Service Excellence
- Administrative Coordination
- Sales and Upselling
- Operational Efficiency
Timeline
SpEd Paraprofessional
Park Elementary
08.2022 - Current
Receptionist
The Reserves Network
09.2020 - 08.2022
Home Maker
Self Employed
01.2015 - 09.2020
Server
Longhorn Steakhouse
01.2014 - 01.2015
Assistant Manager
Kole Management Company
01.2009 - 01.2014
Surgical Technologist with Medical Assisting Certificate -
Ogeechee Technical College
GED -
GED
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