George Masterjohn
Roslindale,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Chanter
Assumption Of The Blessed Virgin Mary Greek Orthodox Church
Ipswich, MA
04.2022 - Current
- Provided assistance in chanting Byzantine music for Holy Week, Pascha, and various services in both Greek and English.
Owner
Cape Ann Renovations
Ipswich, MA
06.2021 - Current
- Developed and implemented business strategies to achieve company goals and objectives
- Oversee all aspects of the company's operations, including sales, marketing, finance, human resources, and project management
- Built and maintained strong relationships with clients, suppliers, and subcontractors
- Led and motivated a team of employees, providing guidance, support, and mentorship as needed
- Managed budgets, financial forecasts, and cash flow to ensure the financial health of the company
- Monitored industry trends and competition to identify opportunities for growth and innovation
- Ensured compliance with all relevant laws, regulations, and industry standards
- Developed and maintained a strong brand identity for the company, including website, marketing materials, and social media presence.
Patient Records Specialist
Beth Israel Lahey Primary Care
Needham, MA
03.2024 - 04.2024
- Ensured accurate and up-to-date information for patient registration by conducting intakes, performing billing coding, and processing insurance
- Facilitated high-quality patient care by closely working with fellow healthcare professionals, leveraging my expertise in organizational skills, medical terminology, and insurance procedures.
Patient Registration/Billing
Conley's Pharmacy
Ipswich, MA
05.2021 - 12.2023
- Greeted patients upon arrival, providing assistance during the registration process.
- Ensured accuracy of patient demographic and insurance data collection
- Maintained accuracy while entering patient data into the electronic health records (EHR) system
- Maintained adherence to patient confidentiality and privacy regulations (e.g., HIPAA)
- Verified insurance coverage and eligibility for patients.
- Facilitated necessary pre-authorizations and referrals to ensure service provision.
- Facilitated clear communication of insurance benefits and coverage details to patients.
- Generated and reviewed patient invoices and statements.
- Ensured accurate assignment of diagnostic and procedure codes through proficient use of ICD-10 and CPT code sets.
- Utilized electronic systems to submit insurance claims and proactively pursued pending claims for expedited resolution.
- Resolved billing discrepancies and addressed patient inquiries related to charges or billing statements.
- Engaged in team meetings and training sessions to stay abreast of relevant policies, procedures, and regulations.
Patient Coordinator
Southampton Hospital
Southampton, NY
01.2021 - 05.2021
- Served as the primary point of contact for patients, both in person and over the phone, addressing inquiries, scheduling appointments, and providing information about services.
- Coordinated patient appointments, ensured timely scheduling, and efficient use of resources.
- Ensured accurate collection and verification of patient information, such as insurance details and medical history, while maintaining up-to-date records.
- Ensured patient comprehension of procedures and facilitated completion of required paperwork while obtaining necessary consent.
- Maintained seamless continuity of care by facilitating healthcare provider referrals as necessary
- Partnered with healthcare professionals and administrative team to enhance operational efficiency and maximize patient satisfaction
- Maintained confidentiality of patient information and adhered to all relevant privacy regulations and policies.
In-home Caregiver
Hope T Greene Trust
Haverhill, MA
06.2017 - 10.2020
- Assisted clients with personal care tasks, including bathing, grooming, dressing, and toileting, while promoting dignity and respect
- Aided with mobility, transfers, and ambulation to ensure safety and prevent falls
- Supported clients with medication reminders and administration as prescribed by healthcare professionals
- Prepared nutritious meals and assisted with feeding, adhering to dietary restrictions and preferences
- Performed light housekeeping duties, such as cleaning, laundry, and tidying up, to maintain a safe and hygienic environment
- Engaged clients in meaningful activities, conversation, and companionship to promote social interaction and emotional well-being
- Accompanied clients to medical appointments, errands, and outings as needed, ensuring their comfort and safety throughout.
Ecclesiarch
Holy Ascension Greek Orthodox Monastery
Bearsville, NY
03.2014 - 02.2017
- Took charge of coordinating Bishop's activities while also traveling to parishes to aid in various tasks during Hierarchical Liturgies - including chanting, serving in the altar cleaning the altar - as well as managing supplies for church ceremonies including baptisms, ordinations,and weddings.
Resolutions Specialist
American Express, AMEX
Boston, MA
09.2007 - 04.2010
- Handled customer queries and disputes efficiently using multiple communication platforms including telephone calls, emails, and real-time chats.
- Identified root causes of customer concerns through thorough investigation, enabling efficient problem resolution.
- Efficaciously communicated with clients, demonstrating empathy and professionalism to identify their requirements and ensure successful outcomes.
- Worked collaboratively with various departments, such as customer service, sales, and product development, to successfully address complex issues and ensure timely resolutions.
- Maintained accurate documentation of all customer transactions and resolutions in the CRM system.
- Achieved high levels of customer satisfaction through effective follow-up, ensuring prompt resolution of concerns and offering extra assistance whenever needed.
- Recognized patterns in customer issues, proposing proactive solutions to mitigate future occurrences.
Education
Ready to Work: Health Systems Medical Assistant - Online Course - Instructor Lectures - Hands on Labs -
UMass Global
Boston, MA12.2023
Medical Assistant Course -
Lincoln Institute
Somerville, MA09.2004
High School -
Ipswich High School
Ipswich, MA05.1993
Skills
- Take medical histories
- Record vital signs
- Explain treatment procedures to patients
- Prepare patients for examination
- Assist the provider during the examination
- Confidentiality and HIPAA rules
- Medical terminology
- Anatomy and physiology
- Aseptic technique and infection prevention
Badges
- Health Systems Medical Assistant Lab Certification
- Health Systems Medical Assistant Advanced Labs Certification
Timeline
Patient Records Specialist
Beth Israel Lahey Primary Care
03.2024 - 04.2024
Chanter
Assumption Of The Blessed Virgin Mary Greek Orthodox Church
04.2022 - Current
Owner
Cape Ann Renovations
06.2021 - Current
Patient Registration/Billing
Conley's Pharmacy
05.2021 - 12.2023
Patient Coordinator
Southampton Hospital
01.2021 - 05.2021
In-home Caregiver
Hope T Greene Trust
06.2017 - 10.2020
Ecclesiarch
Holy Ascension Greek Orthodox Monastery
03.2014 - 02.2017
Resolutions Specialist
American Express, AMEX
09.2007 - 04.2010
Ready to Work: Health Systems Medical Assistant - Online Course - Instructor Lectures - Hands on Labs -
UMass Global
Medical Assistant Course -
Lincoln Institute
High School -
Ipswich High School
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