George Masterjohn
Boston,MA
Summary
Take medical histories
Record vital signs
Explain treatment procedures to patients
Prepare patients for examination
Assist the provider during the examination
Confidentiality and HIPAA rules
Medical terminology
Anatomy and physiology
Aseptic technique and infection prevention
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Owner
Cape Ann Renovations
Ipswich, MA
06.2021 - Current
- Developed and implemented business strategies to achieve company goals and objectives
- Oversee all aspects of the company's operations, including sales, marketing, human resources, and project management.
- Built and maintained strong relationships with clients, suppliers, and subcontractors
- Led and motivated a team of employees, providing guidance, support, and mentorship as needed
- Managed budgets and cash flow to ensure financial health
- Monitoring the health of HVAC systems through Service Titan software
- Ensured compliance with all relevant laws, regulations, and industry standards (OSHA compliant)
- Maintenance and installation of Electrical outlets, switches and lighting.
- Demolition and renovation projects, included carpentry, painting, flooring, plumbing and bathroom installations.
Patient Registration/Billing
Conley’s Pharmacy
Ipswich, MA
12.2022 - 12.2023
- Greeted patients upon arrival and assisted with the registration process
- Entered patient data accurately into the electronic health records (EHR) system
- Ensured compliance with patient confidentiality and privacy regulations (e.g., HIPAA)
- Verified patient insurance coverage and eligibility
- Obtained pre-authorizations or referrals as required for services
- Communicated insurance benefits and coverage details to patients
- Accurately assigned diagnostic and procedure codes using ICD-10 and CPT code sets
- Submitted insurance claims electronically and followed up on outstanding claims
- Post vaccination patient observation
- General Maintenance of Vaccination clinics
- Mobile Vaccination Clinics for Benchmark Nursing Homes (Massachusetts)
Patient Coordinator
Southampton Hospital
Southampton, NY
01.2021 - 05.2021
- Served as the primary point of contact for patients, both in person and over the phone, addressing inquiries, scheduling appointments, and providing information about services
- Assisted patients with completing necessary paperwork and forms, explained procedures, and obtained consent when required
- Collaborated with healthcare professionals and administrative staff to ensure smooth operations and optimal patient satisfaction
- Maintained confidentiality of patient information and adhered to all relevant privacy regulations and policies.
Caregiver
Hope T Greene Trust
Haverhill, MA
06.2017 - 10.2020
- In-home, Assisted clients with personal care tasks, including bathing, grooming, dressing, and toileting, while promoting dignity and respect
- Aided with mobility, transfers, and ambulation to ensure safety and prevent falls
- Prepared nutritious meals and assisted with feeding, adhering to dietary restrictions and preferences
- Performed housekeeping duties, such as cleaning, laundry, painting, plumbing, electrical, grounds keeping to maintain a safe and hygienic environment
- Engaged clients in meaningful activities, conversation, and companionship to promote social interaction and emotional well-being
Resolutions Specialist
Circle Associates
Ipswich, MA
09.2007 - 04.2010
- Collaborated with other departments, including customer service, sales, and product development, to address complex issues and ensured timely resolution
- Documented all interactions and resolutions accurately in the customer relationship management (CRM) system
- Followed up with customers to ensure that their issues had been resolved to their satisfaction and provided additional assistance if needed
- Identified recurring problems or trends in customer issues and recommended proactive solutions to prevent future occurrences.
- Product research development to ensure client satisfaction through employee loyalty and card member services.
Education
Medical Assistant - Online Course - undefined
Lincoln Institute
December 2023
Medical Assistant Course - HVAC, Plumbing And Eletrical
Custom Bath Remodeling Inc
Marlborough, MA 05.2010 - 09.2013
High School - undefined
Ipswich High School
May 1993
Health Systems Medical Assistant Lab Certification Health Systems Medical Assistant Advanced Labs Certification - undefined
Affiliations
As a recent completer of the Ready to Work Health Systems Medical Assistant (HSMA) program, I am a dedicated and hardworking
professional seeking a position as a Medical Assistant. I’m looking forward to using my current and new skills to build a career in
healthcare.
Skills
- Staff Training
- Client Service
- Sales Leadership
- Coaching and Mentoring
- Customer Relations
- Verbal and Written Communication
- Contract Management
- Product Branding
- Marketing and Advertising
- Articulate Communication
- Interior Renovations
- Remodels and New Construction
- Photographic Editing
- Management Team Leadership
- Consulting
Timeline
Patient Registration/Billing
Conley’s Pharmacy
12.2022 - 12.2023
Owner
Cape Ann Renovations
06.2021 - Current
Patient Coordinator
Southampton Hospital
01.2021 - 05.2021
Caregiver
Hope T Greene Trust
06.2017 - 10.2020
Medical Assistant Course - HVAC, Plumbing And Eletrical
Custom Bath Remodeling Inc
05.2010 - 09.2013
Resolutions Specialist
Circle Associates
09.2007 - 04.2010
Medical Assistant - Online Course - undefined
Lincoln Institute
High School - undefined
Ipswich High School
Health Systems Medical Assistant Lab Certification Health Systems Medical Assistant Advanced Labs Certification - undefined
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