- Fishing
- Boating
- Concerts
George Mavrookas
Monmouth Beach
Summary
Dynamic Operations Manager with a proven track record at Colts Neck Inn Hotel, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective communication and streamlined operations, resulting in increased profitability. Skilled in inventory control and staff management, driving continuous improvements and successful change initiatives.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Help build the website for the Colts Neck Inn Hotel.
Overview
5
5
years of professional experience
Work History
Operations Manager
Colts Neck Inn Hotel
06.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Entrepreneurship
Lynn University
Boca Raton, FL05-2020
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Staff management
- Project management
- Policies and procedures implementation
- Inventory control
- Schedule management
- Continuous improvements
- Onboarding and orientation
- Cost control
- Vendor sourcing
Interests
Timeline
Operations Manager
Colts Neck Inn Hotel
06.2020 - Current
Entrepreneurship
Lynn University
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