George Maxcy
West Melbourne,FLORIDA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
30
30
years of professional experience
Work History
Automotive Service Advisor
Toyota Of Melbourne
10.2020 - 05.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about warranty coverage.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested additional services to customers in order to meet upsell goals.
- Documented problems and corrective actions to maintain records.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Explained estimates and determined repair timelines to manage customer expectations.
- Coordinated with parts department to determine availability of necessary components.
Automotive Service Advisor
Mike Erdman Toyota
11.2019 - 05.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
Lawncare Maintenance Worker
Hirst Irrigation/Lawn Care Specialist
03.2019 - 10.2019
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
- Removed debris and waste from outdoor areas.
Pressure Washer/Lawn Maintenance Worker
ACME Powerwash
03.2019 - 10.2019
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Removed debris and waste from outdoor areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Maintained gardening tools by replacing blades and fluids.
- Prepared soil for planting and sowing.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Used scrapers, brushes and cleaners to eliminate layered on dirt, mud, or debris.
- Inspected washing tools, equipment, and materials daily for damage or needed repairs.
- Kept equipment in good working order and properly stored between jobs.
- Maintained clean and hazard-free work areas.
- Pressure washed car exterior, wheel wells, and tires.
- Operated heavy equipment safely and efficiently to meet specific job requirements.
- Cleaned wash equipment after shift and confirmed proper storage.
- Inspected incoming vehicles, assessed condition, and took note of any current damage prior to starting wash or detail.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used hand trucks or manually lifted supplies, equipment
Automotive Service Advisor
Mike Erdman Toyota
07.2018 - 03.2019
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about warrnty.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Developed process improvements to enhance overall delivery of service.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Read and followed technical documentation to complete accurate repairs.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Automotive Service Advisor
Ira Toyota Of Manchester
08.2017 - 06.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about warranty and maitenance.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Automotive Service Advisor
Toyota Of Nashua
09.2000 - 07.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
- Performed emissions tests according to standard procedures.
(Owner) Screen Print Operator/Heat Press Operator
Sunshine Graphic Designs
01.1993 - 09.2000
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Followed safety protocols to reduce operating risks on press machinery.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Reviewed completed orders for quality and accuracy.
- Troubleshot press malfunctions and performed necessary repairs to restore functionality.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Inspected printed products for clarity, color accuracy, and conformance to provided specifications.
- Executed installation of embroidery hoops and apparatus to hold fabric tight.
- Observed operation to align stitching and monitor for malfunction.
- Designed proof sample to submit to client for approval.
- Operated computerized embroidery machine to complete work to order specification.
- Determined size and thread requirement to load machine bobbins.
- Tracked and restocked production supply and inventory of thread and material.
Assistant Service Manager
Gunther Mazda Of Ft. Lauderdale
03.1996 - 01.1997
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
Automotive Service Advisor
Vero Beach Motorsports
10.1995 - 02.1996
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about maintenance needs and warranties.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Investigated customer complaints to identify cause of malfunctions.
Education
High School Diploma -
Hollis-Brookline High School
Hollis, NH08.1983
Skills
- Warranty Requirements
- Telephone Etiquette
- Maintaining Clean Work Areas
- Quality Inspections
- Preventive Maintenance Coordination
- Excellent Communication
- Documentation
- Customer Consulting
- Automotive Maintenance
- Complaint Resolution
- Problem Description
- Handling Customer Complain
- Familiar with CDK/ADP and REYNOLDS n REYNOLDS operating systems
Timeline
Automotive Service Advisor
Toyota Of Melbourne
10.2020 - 05.2023
Automotive Service Advisor
Mike Erdman Toyota
11.2019 - 05.2020
Lawncare Maintenance Worker
Hirst Irrigation/Lawn Care Specialist
03.2019 - 10.2019
Pressure Washer/Lawn Maintenance Worker
ACME Powerwash
03.2019 - 10.2019
Automotive Service Advisor
Mike Erdman Toyota
07.2018 - 03.2019
Automotive Service Advisor
Ira Toyota Of Manchester
08.2017 - 06.2018
Automotive Service Advisor
Toyota Of Nashua
09.2000 - 07.2017
Assistant Service Manager
Gunther Mazda Of Ft. Lauderdale
03.1996 - 01.1997
Automotive Service Advisor
Vero Beach Motorsports
10.1995 - 02.1996
(Owner) Screen Print Operator/Heat Press Operator
Sunshine Graphic Designs
01.1993 - 09.2000
High School Diploma -
Hollis-Brookline High School
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