George McCowan
Atlanta,GA
Summary
Operations Coordinator with over 10 years of experience performing project management, team leading and scheduling duties. Able to quickly and calmly adapt to changing schedules and emergency situations to ensure that operational needs are consistently met daily. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Coordinator Lead
Delta Air Lines Inc.
01.2011 - 07.2021
- Analyze shift reports to assess metrics and identify any problems in agent scheduling
- Responsible for an efficient daily operation of the technology, phone routing, and agent scheduling for the Atlanta Res office
- Liaised between management, Network Operations Center (NOC) representatives and Resource Planning to ensure consistent daily operations delivery
- Assisted with the construction layout for remodeling office spaces in the Atlanta Engagement Center
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines
- Responsible for monitoring all real-time aspects of facility operational performance, safety, and emergency processes.
Skymiles Sales and Service
Delta Air Lines Inc.
06.2010 - 01.2011
- Answered customer questions about products and services and recommended appropriate solutions
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers
- Generated quotes, processed payments, and documented customer communications
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Education
Some College (No Degree) - Biology
South Carolina State University
Orangeburg, SCFAA -Aircraft Dispatcher Certification -4869830 -
Atl Aircraft Dispatcher Academy
College Park, GA07.2023
Skills
- Delegation
- Project management
- IT Support
- Conflict Mediation
- Decision Making
- Conflict Resolution
- Multitasking
- Problem Solving
- Team Leadership
- Customer Service
- Organizational Skills
- Task Delegation
- Route Planning
- Safety Training
- Stress Management
- Computer Proficiency
- Route Optimization
- Weather Analysis
- Navigation Systems Knowledge
- Emergency Response
- Flight Records Management
- Aircraft Operations Procedures
- Organizational Leadership Skills
- Aircraft Performance Evaluation
- Interpersonal Communication
Certification
FAA - Aircraft Dispatcher Certification, 4869830
Timeline
Operations Coordinator Lead
Delta Air Lines Inc.
01.2011 - 07.2021
Skymiles Sales and Service
Delta Air Lines Inc.
06.2010 - 01.2011
Some College (No Degree) - Biology
South Carolina State University
FAA -Aircraft Dispatcher Certification -4869830 -
Atl Aircraft Dispatcher Academy
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Paige MoorePaige Moore
Passenger Service Agent at Delta Air Lines, Inc.Passenger Service Agent at Delta Air Lines, Inc.
Jason PerezJason Perez
Flight Attendant at Delta Air Lines, IncFlight Attendant at Delta Air Lines, Inc
Ravindra DadhichRavindra Dadhich
Managing Director, Operations at Delta Air Lines, IncManaging Director, Operations at Delta Air Lines, Inc
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc