Summary
Overview
Work History
Education
Skills
Timeline
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George McElmurry

Summary

Experienced Supervisor bringing 30 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Costumer Service Supervisor

Everise
04.2014 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address training to productions concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems and improved customer satisfaction scores through application
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Created, prepared, and delivered reports for operations and advocates.
  • Completed bi-weekly payroll for 20 to 30 employees.

Drug General Merchandising Manager

Albertsons
04.2005 - 03.2013
  • Coordinated seamless and timely execution of seasonal merchandise transitions, keeping store displays fresh and relevant.
  • Maintained high standards of store presentation at all times, reinforcing brand values and creating a welcoming environment for customers.
  • Implemented targeted marketing initiatives that drove foot traffic into the store, resulting in higher overall sales numbers.
  • Increased customer satisfaction rates by consistently monitoring feedback and making data-driven improvements to store operations.
  • Addressed merchandise-related concerns promptly, maintaining open communication with customers and resolving issues efficiently to retain their loyalty.
  • Enhanced staff productivity by providing comprehensive training programs focused on product knowledge and customer service skills.
  • Improved overall store performance by implementing effective merchandising strategies for drug and general products.
  • Oversaw staff scheduling to ensure adequate coverage during peak periods while minimizing labor costs through optimal shift allocations.
  • Reduced shrinkage levels by implementing rigorous loss prevention measures and conducting regular audits.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Hired and trained purchasing staff to improve effectiveness of purchasing operations.
  • Scrutinized purchasing data to identify areas for improvement and cost savings.
  • Completed monthly profit and loss performance reports.

Education

High School Diploma -

Santa Rita
Tucson, AZ

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Decision-Making
  • Training and mentoring
  • Team Development
  • Customer Relations
  • Work Prioritization
  • New Hire Training
  • Handling Escalations
  • Delegating Work
  • Call Monitoring

Timeline

Costumer Service Supervisor

Everise
04.2014 - Current

Drug General Merchandising Manager

Albertsons
04.2005 - 03.2013

High School Diploma -

Santa Rita

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George McElmurry