George McGlothin
Service Consultant
Mount Sterling,KY
Summary
Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Service Consultant
Dutch Ishmael Ford
Mt Sterling, KY
09.2019 - Current
- Discussed options with clients and determined appropriate plans.
- Wrote service orders and updated schedules.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Provided information about service procedures and expected timelines.
- Developed estimates by costing materials, supplies and labor.
Service Manager
Fast Change Lube & Oil
Mt Sterling, KY
09.2015 - 09.2019
- Followed up with customers during and after installations to verify satisfaction.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales by 80%.
- Set and administered department budgets for expenditures, materials and labor.
Sergeant Military Police
U.s Army National Guard
Walton, KY
07.2012 - 07.2018
- Supervised 24-hour police operation investigating civil disturbances on base.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Employed negotiation techniques to diffuse hostile situations.
- Gathered evidence, processed crime scenes and questioned witnesses and suspects.
Deputy Jailer
Montgomery County Regional Jail
Mt Sterling, KY
10.2013 - 09.2015
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Guarded facility entrances to screen visitors, using x-rays and ION scanner devices.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
Education
High School Diploma -
Montgomery County High School
Mt Sterling 08.2004 - 06.2008
Skills
Customer Relations
Staff education and training
Complaint resolution
Estimating skills
Sales expertise
Account management
Schedule Management
Timeline
Service Consultant
Dutch Ishmael Ford
09.2019 - Current
Service Manager
Fast Change Lube & Oil
09.2015 - 09.2019
Deputy Jailer
Montgomery County Regional Jail
10.2013 - 09.2015
Sergeant Military Police
U.s Army National Guard
07.2012 - 07.2018
High School Diploma -
Montgomery County High School
08.2004 - 06.2008