George Milanes
Bloomfield,NJ
Overview
9
9
years of professional experience
Work History
Financial Aid Specialist
College Discovery
09.2018 - Current
- Performed various account maintenance requests.
- Collaborated with admissions staff to develop comprehensive financial aid packages for prospective students, improving enrollment rates.
- Assisted students in completing complex financial aid forms, reducing errors and increasing successful applications.
- Developed and maintained relationships with Bursars, ensuring students had access to a variety of funding sources for their tuition balances.
- Obtained copies of applicants documents and reviewed paperwork to determine program eligibilities and verifications. (Federal Income Taxes, Citizenship, & Dependency status)
- Used multiple databases including Excel, Qualtrics, Docusign, and Hobsins to process Financial Aid documentation.
- Kept track of income per student, researched and identified discrepancies students may have encountered in their tax documentation and grants awarded.
- Kept track of enrollment for recruitment retention.
- Reviewed various account maintenance requests and missing information fixes.
- Provided students with a guide of financial requirements in order to meet eligibility for the program.
Administrative Assistant
College Discovery
01.2017 - 09.2018
- Organized forms, made photocopies, filed records and prepared correspondence and reports every day
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Maintained up-to-date knowledge of product and service changes, daily
- Identified and resolved numerous account issues students encountered with their financial aid accounts
Sales Associate Manager
GNC
08.2015 - 06.2016
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Maintained records related to sales, returns and inventory availability
- Educated customers on promotions to enhance sales
- Prepared merchandise for sales floor by pricing or tagging
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Kept track of all revenue at the end of each day of $1,000 or more to ensure that the gross is calculated correctly and be sent to the bank.
Education
Bachelor of Arts - Communications And Media
CUNY School of Professional Studies
New York12-2025
Associate of Science - Business Administration
La Gaurdia Community College
Queens, NY06.2017
Skills
- Proficient in Microsoft Office Suite: Excel, Word, PowerPoint
- Docusign Hobsins, Qualtrics Database entry
- Ability to prioritize and balance demand
- Ability to multi-task in a fast-paced environment
- Handle and organized administration of fundings
- Strong written and oral communication skills
- CunyFirst 7 years experience
- Reliable and detail-oriented
- Fluent in Spanish
- Ability to keep any work load organized and simple
Timeline
Financial Aid Specialist
College Discovery
09.2018 - Current
Administrative Assistant
College Discovery
01.2017 - 09.2018
Sales Associate Manager
GNC
08.2015 - 06.2016
Bachelor of Arts - Communications And Media
CUNY School of Professional Studies
Associate of Science - Business Administration
La Gaurdia Community College
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