George Miller
Property Manager
Coral Springs,Florida
Summary
Proven success in leading organizations to sustained profitability. Excellent problem-solving, financial modeling, project design and management, customer relationship, negotiation, and multi-functional team leadership skills. Enthusiastic and innovative team leader consistently meeting commitments with integrity. Extensive experience across diverse industries such as Property Management, Banking, Insurance, and Financial Planning. Excelled in Administration, Budgeting, Business Development, Leadership, Relationship Building, and Team Recruitment & Development. Resourceful manager with a history of successfully coordinating and monitoring operations across various departments. Effective leadership and problem-solving abilities dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality to maintain the quality of services and products.
Overview
33
33
years of professional experience
Work History
District Manager
INFRAMARK LLC
10.2017 - 10.2024
- When INFRAMARK, LLC (the successor to Severn Trent) had an opportunity to take over the Monterra Community Development District's management in Cooper City, Fl., they called me out of retirement to service this account
- During my seven years there, I managed a portfolio of four other CDDs in addition to Monterra
- I provided administrative and financial services to a special form of government entity: A Community Development District (CDD) created under FS 190
- The Monterra CDD was/is a 497-acre community comprised of some 800 single-family and 300 multi-family units in Cooper City, FL
- The 1,100 separate homes within the District
- Four separate HOAs service approximately half of the acreage, while the CDD is responsible for the eighteen lakes, two wetlands, and the rest
- My responsibility was all the landscaping, security, lake management, irrigation, and some ten miles of roads
- In order to do this every Wednesday I met with my landscaping, irrigation pest control and fertilization vendors on site
- I conducted a 'drive around' with these vendors to observe what the present conditions were, the status of repairs from the prior week, and identifying areas the needed improvement
- Other onsite visitations with or District Engineers concerning lake bank erosion, asphalt problems, and any district drainage problems as needed to be proactive in maintaining the real assets of the district
- I met with the Security Post Captain weekly in addition to speaking with him almost daily when I received the written report of any overnight security activity
- I have been a very 'hands on' manager
RETIRED
10.2012 - 10.2017
- When Severn Trent downsized in October 2012, they cut staff by fifty percent and one officer- me
- The lingering economic problems stemming from the banking industry meltdown in 2006–2009 negatively affected the growth of new developments in Florida and were the root cause of the downsizing
- I don't retire well, so I held several part-time positions, sometimes concurrently, during this period
- I was a Substitute Elementary School Teacher – for four years until COVID-19
- I did some consulting financial planning work and also worked on personal chauffeur driving with a competitor to Uber
Assistant District Manager
SEVERN TRENT SERVICES
10.2011 - 10.2012
- Company Overview: Severn Trent Services provides administrative and financial services to special form government entities: Community Development Districts (CDDs), Water Control Districts (WCDs), Improvement Districts (IDs) and municipal governments
- I co-managed nine CDDs, BDDs, and WCDs in Miami-Dade, Broward, and Palm Beach counties
- I met monthly / quarterly with each District's Board of Supervisors
- I chaired meetings, documented actions taken for public record purposes, and participated in the District's budget process and accounts payable approvals
- Implemented website www.cdddocs.org published required public documents to resolve a compliance problem, thereby preventing regulator action
- Revised liability and property insurance claims process reduced collection time by 15%
- Renewed all CDD, WCD, and Improvement Districts property insurance and met fiscal year-end legal requirements preventing regulator action
- Severn Trent Services provides administrative and financial services to special form government entities: Community Development Districts (CDDs), Water Control Districts (WCDs), Improvement Districts (IDs) and municipal governments
Admission Advisor
KAPLAN UNIVERSITY
06.2011 - 10.2011
- Conducted student sales outreach and recruited prospective students for Kaplan's courses
- Directed students throughout the application and enrollment process
- Consulted students concerning the program selection process, funding, and enrollment documentation
- Mentored enrollees during the initial seven days of classes
- Built vital business relationships with new organizations
- Enhanced outreach with targeted communities, increasing market penetration by seven percent
- I recommended that voice recognition software be used in the admissions department
- They adopted my recommendations, improving call documentation by 17%
- I was honored as Best Team Player by Admission Department peers
Special Investigator
STATE OF FLORIDA Department of Financial Services, Bureau of Investigation, Agent and Agency Division
10.2010 - 06.2011
- Company Overview: The Agency of Florida State Government licenses and regulates insurance agents and agencies, enforcing industry compliance with state statutes
- I conducted daily victim, witness, and agent interviews and compiled facts, documents, notarized witness inquiries, and secured evidence
- I took sworn victims, witnesses, and agents' affidavits
- We generated reports and recommendations to senior officials and agencies for disciplinary actions of 26%
- I successfully suspended six licensed insurance agents who were fraudulently overcharging senior citizens
- The Agency of Florida State Government licenses and regulates insurance agents and agencies, enforcing industry compliance with state statutes
Enumerator / Crew Leader
2010 United States Census
04.2010 - 10.2010
- The initial census window is April through June when approximately 98% of the enumerators in our service area were released
- I was one of the six enumerators retained in our division to work on the cleanup and chase those residences that were missed or failed to report
- That function ended in September when the 2010 Census was declared finished
Co-Founder and Owner / Managing Director / Administrator/ Certified Financial Planner
MILLER WIGGIN & ASSOCIATES, INC.
02.1992 - 02.2010
- Company Overview: Entrepreneurial boutique 'Fee-Only' financial planning firm; 5-person staff, providing high net worth individuals and business owners investment advice, retirement planning, business succession, and education plans
- Analyzed client financial position and goals
- Created individualized budgets and financial and investment plans in harmony with investment strategies and risk tolerance
- Advised clients on changes needed
- Drove operations, including business development, HR, and Accounting functions
- Implemented quality management activities and reporting -reducing customer complaints by 21%
- I initiated direct billing
- Improved receivables collection rate by 25%
- Identified employee ability gaps and developed and implemented a custom training program that raised employee skill levels by 15% year over year
- Entrepreneurial boutique 'Fee-Only' financial planning firm; 5-person staff, providing high net worth individuals and business owners investment advice, retirement planning, business succession, and education plans
Education
Master of Business Administration - Management
Florida Atlantic University
Boca Raton, FLBachelor of Business Administration - Economics and Finance
Stetson University
Deland, FLSkills
Administration
Professional Development
- Community Association Manager, CAM License 44470
- Certified Financial Planner (CFP), Institute for Financial Planning, Denver, Colorado
- Registered Life Planner (RLP), Kinder Institute of Life Planning, Littleton, Massachusetts
Other Previous Employment
- Massachusetts Mutual Life Insurance, Ft. Lauderdale, Florida, Life Insurance Agent, 7 years
- MidLantic Trust Company, Ft. Lauderdale, Florida, VP Trust Operations Officer, 3 years
- SunTrust Banks, Ft. Lauderdale, Florida, VP Trust Operations Officer, 6 years
- Century Banks, Ft. Lauderdale, Florida, VP Operations Officer, 7 years
Community Affiliations
- Broward Partnership for Homeless, Inc., Ft. Lauderdale, Florida, Board Member, Finance and Audit Committees, Chairman Investment Committee
- American Red Cross – Broward Chapter, Ft. Lauderdale, Florida, Treasurer, 5 years
- Kiwanis International – Florida District, Division 22, Ft. Lauderdale, Florida, Lt. Governor, 2 Terms
- Kiwanis Club of Ft. Lauderdale – Southside, Ft. Lauderdale, Florida, President, 2 Terms
Military Service
UNITED STATES ARMY, Finance Corps, 18th Finance Section, Frankfurt, Germany, Executive Officer, Captain, Commanded 50 military and 46 civilian staff members.
Timeline
District Manager
INFRAMARK LLC
10.2017 - 10.2024
RETIRED
10.2012 - 10.2017
Assistant District Manager
SEVERN TRENT SERVICES
10.2011 - 10.2012
Admission Advisor
KAPLAN UNIVERSITY
06.2011 - 10.2011
Special Investigator
STATE OF FLORIDA Department of Financial Services, Bureau of Investigation, Agent and Agency Division
10.2010 - 06.2011
Enumerator / Crew Leader
2010 United States Census
04.2010 - 10.2010
Co-Founder and Owner / Managing Director / Administrator/ Certified Financial Planner
MILLER WIGGIN & ASSOCIATES, INC.
02.1992 - 02.2010
Bachelor of Business Administration - Economics and Finance
Stetson University
Master of Business Administration - Management
Florida Atlantic University
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