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GEORGE MILLER
Coral Springs
Summary
Seasoned operations and community management professional with 20+ years of leadership experience spanning financial services, district operations, and large-scale community development. Track record of vendor oversight, contract negotiation, and compliance assurance for multi-million-dollar properties and special taxing districts. Recognized for enhancing infrastructure, streamlining maintenance workflows, and strengthening resident relations through proactive communication and transparent fiscal management. Adept at coordinating cross-functional teams and ensuring full adherence to city,county,and state regulations.
Overview
33
33
years of professional experience
Work History
District Manager for the Monterra Community Development District
INFRAMARK LLC
10.2017 - 10.2024
- CDD District Manager (City Manager Equivalent), Inframark (Formerly: Severn Trent Services) 10/2017 – 10/2024 Previously: Assistant Community Development District (CDD) Manager (10/2010 – 10/2011)
Directed multi-vendor operations for a 500-acre community by managing common-area maintenance, amenities, and infrastructure across four HOAs; liaised between governing boards and service providers to meet standards and resident needs.
Strategic Organizational Leadership
• Secured board buy-in for multiple infrastructure upgrades: $90K indoor gym overhaul, $160K pool restoration, and $130K outdoor fitness expansion. Reallocated funds via phased projects to improve resident amenities, safety standards, and long-term value.
• Ensured seamless transition following Severn Trent’s U.S. divestiture by supporting management buyout and integration into Inframark’s governance structure; retained operational continuity across districts.
Disaster Recovery & Operational Continuity
• Restored post-hurricane operations across a 500-acre district within weeks by coordinating four vendor teams and managing $108K in structural repairs; instituted weekly field inspections and punch-list reviews to maintain roads, irrigation, and amenities.
• Rebuilt the 500-acre irrigation network through a multi-year capital plan totaling ~$1M; secured annual budget increases from $1.5M to $3.4M to replace 76 miles of control wiring and upgrade outdated controllers, enhancing water delivery reliability.
• Led an infrastructure project involving full resurfacing and compliance-based bidding for a 163K-gallon pool; optimized scope, balanced cost efficiency with community expectations, and prevented service disruption through phased execution.
Data-Driven Decision-Making
• Averted costly bond default and interest-rate hikes by uncovering gaps in trustee reporting and state-mandated engineering oversight; persuaded the board to reinstate compliance procedures and engineer audits, establishing fiscal transparency.
• Strengthened board decision-making by translating complex infrastructure and fiscal challenges into clear, actionable terms for elected officials; navigated Sunshine Law constraints to secure timely consensus on multimillion-dollar community projects. - Directed operational strategies to enhance service delivery across multiple districts.
- Implemented process improvements that streamlined workflows and reduced operational inefficiencies.
- Led cross-functional teams to align district objectives with company goals, ensuring consistent performance standards.
- Mentored district staff on best practices in customer service and operational excellence to drive engagement.
- Coordinated training programs focused on compliance and safety protocols, fostering a culture of accountability.
- Analyzed financial reports to identify trends and develop cost-saving initiatives for resource allocation.
- Evaluated vendor performance and negotiated contracts, optimizing supply chain management processes.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Assistant District Manager
SEVERN TRENT SERVICES
10.2011 - 10.2012
- Company Overview: Severn Trent Services provides administrative and financial services to special form government entities: Community Development Districts (CDDs), Water Control Districts (WCDs), Improvement Districts (IDs) and municipal governments.
- Co-managed nine CDDs, BDDs, and WCDs in Miami-Dade, Broward, and Palm Beach counties.
- Met monthly/quarterly with each District's Board of Supervisors.
- Chaired meetings, documented actions taken for public record purposes, and participated in the District's budget process and accounts payable approvals.
- Implemented website www.cdddocs.org published required public documents to resolve a compliance problem, thereby preventing regulator action.
- Revised liability and property insurance claims process reduced collection time by 15%.
- Renewed all CDD, WCD, and Improvement Districts property insurance and met fiscal year-end legal requirements preventing regulator action.
- Severn Trent Services provides administrative and financial services to special form government entities: Community Development Districts (CDDs), Water Control Districts (WCDs), Improvement Districts (IDs) and municipal governments.
Admission Advisor
KAPLAN UNIVERSITY
06.2011 - 10.2011
- Conducted student sales outreach and recruited prospective students for Kaplan's courses.
- Directed students throughout the application and enrollment process.
- Consulted students concerning the program selection process, funding, and enrollment documentation.
- Mentored enrollees during the initial seven days of classes.
- Built vital business relationships with new organizations.
- Enhanced outreach with targeted communities, increasing market penetration by seven percent.
- Recommended that voice recognition software be used in the admissions department, which was adopted, improving call documentation by 17%.
- Honored as Best Team Player by Admission Department peers.
Special Investigator
STATE OF FLORIDA
10.2010 - 06.2011
- Company Overview: The Agency of Florida State Government licenses and regulates insurance agents and agencies, enforcing industry compliance with state statutes.
- Conducted daily victim, witness, and agent interviews and compiled facts, documents, notarized witness inquiries, and secured evidence.
- Took sworn victims, witnesses, and agents' affidavits.
- Generated reports and recommendations to senior officials and agencies for disciplinary actions of 26%.
- Successfully suspended six licensed insurance agents who were fraudulently overcharging senior citizens.
- The Agency of Florida State Government licenses and regulates insurance agents and agencies, enforcing industry compliance with state statutes.
Enumerator / Crew Leader
2010 United States Census
04.2010 - 10.2010
- Worked on the cleanup and chase those residences that were missed or failed to report.
Co-Founder and Owner / Managing Director / Administrator/ Certified Financial Planner
MILLER WIGGIN & ASSOCIATES, INC.
02.1992 - 02.2010
- Company Overview: Entrepreneurial boutique 'Fee-Only' financial planning firm; 5-person staff, providing high net worth individuals and business owners investment advice, retirement planning, business succession, and education plans.
- Analyzed client financial position and goals.
- Created individualized budgets and financial and investment plans in harmony with investment strategies and risk tolerance.
- Advised clients on changes needed.
- Drove operations, including business development, HR, and Accounting functions.
- Implemented quality management activities and reporting - reducing customer complaints by 21%.
- Initiated direct billing, improving receivables collection rate by 25%.
- Identified employee ability gaps and developed and implemented a custom training program that raised employee skill levels by 15% year over year.
- Entrepreneurial boutique 'Fee-Only' financial planning firm; 5-person staff, providing high net worth individuals and business owners investment advice, retirement planning, business succession, and education plans.
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Grew the customer base through targeted outreach and networking events.
- Streamlined operational processes for improved efficiency and cost reduction.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Led a team of professionals to successfully launch new product lines, expanding the company''s market share.
- Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
- Navigated complex legal requirements to ensure compliance with industry regulations while minimizing risk exposure for the business.
- Spearheaded corporate social responsibility initiatives, improving company reputation and community engagement.
- Conducted comprehensive market research to inform product development and competitive positioning strategies.
- Enhanced investor relations and secured funding by delivering compelling presentations and detailed financial reports.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Oversaw business-wide changes to modernize procedures and organization.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Master of Business Administration - Management
Florida Atlantic University
Boca Raton, FLBachelor of Business Administration - Economics and Finance
Stetson University
Deland, FLSkills
- Administration
- Budgeting
- Business Development
- Leadership
- Relationship Building
- Team Recruitment & Development
- Leadership skills
- Strategic planning
- Recruiting and hiring
- Customer service
- Attention to detail
- Goal setting and performance metrics
- Operations management
- Customer relations
- Staff development
- Financial management
- Decision-making
- Interpersonal communication
- Budget management
- Business planning
Professional Development
- Community Association Manager, CAM License 44470
- Certified Financial Planner (CFP), Institute for Financial Planning, Denver, Colorado
- Registered Life Planner (RLP), Kinder Institute of Life Planning, Littleton, Massachusetts
Community Affiliations
- Broward Partnership for Homeless, Inc., Ft. Lauderdale, Florida, Board Member, Finance and Audit Committees, Chairman Investment Committee
- American Red Cross - Broward Chapter, Ft. Lauderdale, Florida, Treasurer (5 years)
- Kiwanis International - Florida District, Division 22, Ft. Lauderdale, Florida, Lt. Governor (2 Terms)
- Kiwanis Club of Ft. Lauderdale - Southside, Ft. Lauderdale, Florida, President (2 Terms)
Military Service
UNITED STATES ARMY, Executive Officer, Captain, Frankfurt, Germany, Commanded 50 military and 46 civilian staff members.
Timeline
District Manager for the Monterra Community Development District
INFRAMARK LLC
10.2017 - 10.2024
Assistant District Manager
SEVERN TRENT SERVICES
10.2011 - 10.2012
Admission Advisor
KAPLAN UNIVERSITY
06.2011 - 10.2011
Special Investigator
STATE OF FLORIDA
10.2010 - 06.2011
Enumerator / Crew Leader
2010 United States Census
04.2010 - 10.2010
Co-Founder and Owner / Managing Director / Administrator/ Certified Financial Planner
MILLER WIGGIN & ASSOCIATES, INC.
02.1992 - 02.2010
Bachelor of Business Administration - Economics and Finance
Stetson University
Master of Business Administration - Management
Florida Atlantic University
Certification
- [Area of expertise] License - [Timeframe]State o Florida Community Association Manager (CAM) license for 10 years
Software
Microsoft Excel
PowerPoint
Microsoft Outlook
Google Chrome
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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