George Mitchell
Oak Park,IL
Summary
Experienced IT Specialist skilled in healthcare application analysis and end user support. Possesses a strong understanding of network topologies and client-server endpoint connections. Manage IT incidents and projects while mentoring users to improve application proficiency and operational efficiency. Strong problem solver and project leader with a commitment to facilitating collaborative relationships, ensuring team success and delivering positive outcomes.
Overview
15
15
years of professional experience
Work History
Technical Support Administrator – Senior
Advocate Health Care
Chicago, IL
12.2023 - Current
- ION Planning System Implementation (GI): Partnered with the departmental imaging and PACS teams to assign and configure static IPs, patch network ports, perform ping and tnc tests through PowerShell to confirm firewall rules allowed necessary traffic.
- Pyxis Logistics Implementation & Med Carousel Replacement (Inpatient Pharmacy): Collaborated with the Epic team, application owner, and vendor to assign and configure static IPs, patch network ports, and test network connectivity.
- Jaeger SentrySuite Pulmonary Testing Device Implementation & Deployment: Collaborated with the application owner and vendor to upgrade the testing device PC to Windows 11, configuring the application and verifying network connectivity post-upgrade.
- Provided 24x7 end-user support for executive leadership team (ELT) across Advocate and Atrium Health systems, supporting all VP’s and above daily.
- Supported ELT staff training by providing necessary resources and materials for onboarding.
- Delivered daily technical assistance for IT incidents, including hardware failures, software issues, and network connectivity problems, at Advocate Illinois Masonic Medical Center and Central Chicago AMG locations.
- Led deployment and documentation for TRS project, successfully replacing 900 end-of-life PCs at Illinois Masonic Medical Center and Central Chicago AMG locations, which improved operational efficiency and reduced downtime.
- Managed two-bin rounding application within Teams for efficient deployment of new peripheral devices, ensuring optimal functionality of health information technology applications to meet user requirements.
Unified Communication Analyst
University of Toledo Medical Center
Toledo, OH
12.2022 - 12.2023
- Supported enterprise telepresence and unified communications systems through daily operations, troubleshooting, and targeted improvement projects.
- Managed communications platforms including Webex Control Hub and Cisco Unity Voicemail.
- Supported Ascom and iPhone devices, including DECT calling and Epic Rover workflows.
- Administered certificates and performed server upgrades for E911 systems, including Intrado West E911.
- Created ACD and auto-attendant workflow documentation using Microsoft Visio and OneNote.
- Managed billing and account administration through Pinnacle Telephony Billing Management software.
Systems Administrator II
Advocate Health Care
Chicago, IL
01.2019 - 12.2022
- Provided onsite and remote IT support and served as a representative and vendor liaison for healthcare applications and technology initiatives.
- Resolved incidents and service requests through ServiceNow while coordinating with internal teams and vendors for timely resolution.
- Supported enterprise integration of an Optos retinal scanner with Epic and served as the onsite IT representative for radiology renovation projects involving MRI and IR systems.
- Configured and administered Active Directory accounts, Group Policy Objects, file-share permissions, Microsoft 365/Exchange accounts, and licensing.
- Performed PC imaging and deployment using Microsoft Deployment Toolkit (MDT), and supported deployment of desktops, laptops, tablets, phones, and other healthcare technology.
- Managed print servers and printer deployments, including serving as the primary liaison for COTG printer management.
- Monitored network performance, performed routine maintenance, and supported virtual-server environments using VMware.
- Supported Cisco TelePresence systems and developed training materials for end users.
Systems Support Analyst
RML Specialty Hospital
Chicago, IL
06.2018 - 12.2018
- Delivered Tier 2 remote and on-call technical support for hospital users.
- Administered Office 365 Exchange, Active Directory accounts, group policies, and file-share permissions.
- Performed PC imaging and deployment using Microsoft Deployment Toolkit.
- Managed print servers and deployed printers across the organization.
- Oversaw setup, deployment, and upgrades for desktops, laptops, tablets, phones, and related IT hardware.
- Configured IP phones and managed user accounts and mailboxes while monitoring and troubleshooting network performance.
Help Desk Specialist II
RML Specialty Hospital
Chicago, IL
03.2016 - 06.2018
- Provided onsite and remote support for healthcare applications, hardware, telecommunications, and end-user incidents.
- Troubleshot ServiceNow incidents and used LANDesk and Bomgar remote support tools to diagnose and resolve PC issues.
- Supported the integration of an Optos retinal scanner with Epic at the enterprise level and assisted with MRI and IR radiology projects.
- Configured Active Directory accounts, group policies, file-share permissions, and Microsoft 365 user accounts.
- Performed PC imaging and deployment using Microsoft Deployment Toolkit and supported hardware/software installations.
- Served as a primary liaison for print management and supported deployment of printers and other endpoint hardware.
- Trained users on hardware and custom applications while maintaining documentation of common issues and solutions.
Help Desk Specialist
RML Specialty Hospital
Chicago, IL
04.2012 - 03.2016
- Triaged help desk tickets, coordinated with IT staff, and prioritized issues to support timely resolution.
- Resolved software, hardware, telecommunications, phone, voicemail, and endpoint issues throughout the hospital.
- Maintained and troubleshot backup software and hardware solutions, including account and directory administration.
- Evaluated hardware and software options and helped standardize new computer setups and user profiles.
- Supported hospital-wide phone hardware and software moves, upgrades, installations, and troubleshooting.
- Trained staff on hardware and purchased/custom applications and maintained user-facing security and troubleshooting documentation.
Education
Bachelor of Applied Organizational Technology -
University of Toledo
Toledo, OH01-2017
Associate of Computer Network Administration -
University of Toledo
Toledo, OH01-2011
Skills
- Healthcare Application Support
- Active Directory admin
- IT Project Support
- Endpoint Management
- Mobile device management
- VoIP configuration
- Hardware troubleshooting
- Desktop Support
- Hardware installation
- Software deployment
- System upgrades
- Cable Patch management
- Incident management
- Data VLANs
- DHCP
- DNS
- TCP/IP
- Print server management
- Printer configuration
- Project solutions
- End-User training
TECHNICAL AND APPLICATION COMPETENCIES
- ACL Beaker
- Active Directory
- AirWatch
- AMP - Access Management Portal
- Ascom IP-DECT Gateway
- Ascom UofT VOIP GW
- Avaya
- Banner
- Bomgar Remote Support
- Cisco Finesse
- Cisco Telepresence
- Cisco Unified CM
- Cisco Unity Connection
- Citrix
- Cooper-Akins TempTrak
- Epic
- Excel
- GE CPN
- IGEL
- Informacast
- Jamf-MDM
- Jaeger Sentry Suite
- LanDesk Remote Support
- LRS - Output Management
- MDT - Microsoft Deployment Toolkit
- Meditech
- Microsoft 365 administration
- Microsoft Teams
- Networker - File/folder recovery
- Onenote
- Powershell
- Phillips Capsule Neuron
- SCCM
- SecureCRT
- ServiceNow
- SMACS
- Sonus Insight-PSX
- Swimage
- Symantec
- VMware
- Webex Control Hub
- Zebra label printers
Timeline
Technical Support Administrator – Senior
Advocate Health Care
12.2023 - Current
Unified Communication Analyst
University of Toledo Medical Center
12.2022 - 12.2023
Systems Administrator II
Advocate Health Care
01.2019 - 12.2022
Systems Support Analyst
RML Specialty Hospital
06.2018 - 12.2018
Help Desk Specialist II
RML Specialty Hospital
03.2016 - 06.2018
Help Desk Specialist
RML Specialty Hospital
04.2012 - 03.2016
Bachelor of Applied Organizational Technology -
University of Toledo
Associate of Computer Network Administration -
University of Toledo