George Monken

Dianostics, repairs, maintenance of company fleet. Vehicles ranging from pickup trucks, vans, class 8 tractors, trailers both refrigderated and standard. repairs ranged from simple issues, to engine over hauls.

• Boosted shop productivity by maintaining a clean, organized work environment and properly utilizing equipment and tools.
• Expedited repair turnaround times with the ability to analyze complex mechanical problems and develop appropriate solutions efficiently.
• Played pivotal role in emergency breakdown services, swiftly restoring functionality to critical vehicles.
• Replaced parts such as belts, hoses and motors on different systems.
• Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
• Reduced vehicle downtime by implementing efficient preventive maintenance procedures for diesel engines.
• Minimized potential damage from electrical system malfunctions through diligent inspection, identification, and resolution of wiring issues.

• Diagnosed and repaired all aspects of new and used RV's, 5th wheels and travel trailers. From working on engines, to reconstrution of interior.
• Improved customer satisfaction by providing timely and efficient RV repairs and maintenance services.
• Maintained strong knowledge and understanding of applicable government regulations and company operating procedures.
• Collaborated with service advisors to ensure accurate communication of repair needs, resulting in higher customer satisfaction.
• Organized workspace effectively, allowing for increased productivity in servicing multiple vehicles simultaneously while maintaining attention to detail.

• Ensured regulatory compliance by staying up-to-date on industry standards, certifications, and best practices for diesel engine service and repair.
• Kept abreast of new developments in the field of diesel technology to ensure knowledge stayed current.
• Maintained a safe working environment by implementing proper safety protocols during repair tasks.
• Promoted a culture of safety within the company by consistently adhering to established guidelines and protocols when working onsite.
• Contributed to company growth by consistently receiving positive feedback from satisfied customers who recommended our services to others.
• Enhanced operational efficiency with thorough record-keeping, allowing for easy tracking of maintenance history and future service needs.
• Delivered reliable service through meticulous attention to detail while performing complex diesel engine overhauls and rebuilds.

• Assessed equipment for damage, wear, battery life, and fluid levels.
• Provided exceptional customer service by addressing concerns promptly and offering clear explanations of required repairs or services.
• Streamlined repair processes, introducing innovative troubleshooting techniques.
• Replaced parts such as belts, hoses and motors on different systems.
• Streamlined parts acquisition process, negotiating better terms with suppliers.
• Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
• Reduced vehicle downtime by implementing efficient preventive maintenance procedures for diesel engines.
• Boosted shop productivity by maintaining a clean, organized work environment and properly utilizing equipment and tools.
• Played pivotal role in emergency breakdown services, swiftly restoring functionality to critical vehicles.
• Performed vehicle lubrication and DOT safety inspections.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.