Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
George Mosley

George Mosley

Jacksonville,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Burger King
Jacksonville, FL
10.2021 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Delegated daily tasks to team members to optimize group productivity.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Resolved conflicts between team members in an effective manner.
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Inventory Control

HD Supply
Jacksonville, FL
11.2018 - 08.2021
  • Conducted regular physical counts of inventory and reconciled with computer generated reports.
  • Maintained accurate inventory records and documents.
  • Identified discrepancies between physical count and computer records; investigated causes and resolved issues.
  • Performed daily cycle counts of selected inventories to verify accuracy of system data versus actual quantities on hand.
  • Created purchase orders based on customer demand or stock replenishment needs.
  • Monitored stock levels, identified potential stock shortages, and recommended solutions to ensure adequate supply of items.
  • Resolved problems arising from incorrect shipment received from suppliers or wrong item shipped out from warehouse.
  • Worked closely with other departments such as Sales, Purchasing and Logistics in order to ensure smooth operation of the business.
  • Provided training to new employees regarding company's processes related to Inventory Control Department operations.
  • Ensured timely delivery of orders by coordinating with warehouse staff regarding product availability and shipping schedules.
  • Inspected incoming materials for damage.

Insulation Installer

American Residential Properties
Jacksonville, FL
02.2017 - 12.2018
  • Installed high-quality fiberglass insulation in new constructions.
  • Followed safety procedures while working at heights using ladders or scaffolding.
  • Operated various hand tools including saws, knives, staplers, hammers, drills, and screwdrivers.
  • Removed existing insulation from surfaces before installing new material.
  • Repaired damaged areas by removing old insulation and replacing it with new material.
  • Satisfied customers with neat, efficient work and by consistently meeting planned deadlines.
  • Measured and cut insulation materials to fit specific dimensions.
  • Cleaned up any debris created during the installation process.
  • Worked effectively in different positions and at heights to lift rolls, reach spaces and place products.
  • Drove vehicle to job sites and organized supplies for crew members.
  • Utilized power tools such as pneumatic guns to install fiberglass batts into wall cavities.
  • Installed insulation in residential and commercial buildings according to customer specifications.

Education

High School Diploma -

Benjamin Franklin High
Rochester, NY
06-2002

Skills

  • Task Delegation
  • Operations Management
  • Cost Reduction
  • Recruiting and Interviewing
  • Team Motivation

Timeline

Assistant Manager

Burger King
10.2021 - Current

Inventory Control

HD Supply
11.2018 - 08.2021

Insulation Installer

American Residential Properties
02.2017 - 12.2018

High School Diploma -

Benjamin Franklin High

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George Mosley