George Murillo
Henderson,TX
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Coca-Cola. Proven ability in technical troubleshooting and project management, ensuring operational efficiency and customer satisfaction. Recognized for effective communication and equipment maintenance, consistently enhancing team performance and achieving service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Yard Technician
Pickers
08.2022 - 07.2025
- Safely operated machinery/tools such as reciprocating saws, lifts, depollution equipment, forklifts, excavators, and other heavy machinery to move, sort, and load scrap metal.
- Processed each purchased vehicle by removing all hazardous fluids and catalytic converters and moved vehicle from processing area to the yard.
- Assisted in the physical handling of scrap materials, including sorting different types of metal and preparing them for processing.
- Kept processing bay and yard clean, organized, and safe by performing various maintenance and housekeeping tasks.
- Communicated with other staff, management and customers to ensure the prompt delivery of scrap grades and support over all yard operations.
- Ensured all safety protocols and procedures were met to maintain a secure working environment.
Supervisor
Tents & Events
01.2019 - 09.2021
- Loaded, unloaded and delivered materials/items needed for customer orders.
- Operated pickup trucks and other company vehicles as required.
- Ensured safety conditions and prepared job sites for customer orders.
- Operated power tools, forklift machinery and other equipment necessary to build temporary structures as well as fences.
- Ensured cleanliness and functionality of warehouse and equipment on a regular basis.
- Managed groups of team members for daily routes and orders.
- Provided on the job and safety training for new employees.
Order Replenishment Merchandiser
Coca-Cola
05.2016 - 01.2019
- Process product orders.
- Condense product to create more shelf space.
- Merchandise, stock, face and rotate product on shelves.
- Setup product displays.
- Upsell additional products.
- Assist in training new hires on products and merchandising as well as order entry.
Customer Service/Sales Representative
Full Beauty Brands
04.2014 - 01.2016
- Processed catalog orders for customers.
- Provided recommendations for customers based on existing orders.
- Provided shipping and tracking information to customers requesting order information.
- Offered additional products and services provided by the company.
- Processed payments for customer orders.
- Submitted and processed credit applications for customers and provided line of credit information to existing credit customers.
Customer Service/Sales Representative
Convergys LLC.
09.2013 - 02.2014
- Provided excellent service to customers needing assistance with wireless services.
- Account management.
- Assisted with unique and escalated customer issues.
- Retained customers wanting to cancel their services.
- Handed escalated calls.
- Assisted with floor support for other customer service representatives as needed.
- Offered customers additional products and services.
- Processed orders for high-speed internet, television, and wireless services.
Customer Service Representative
West Corporation
07.2012 - 08.2013
- Provided excellent service to customers needing assistance with wireless services.
- Account management.
- Assisted with unique and escalated customer issues.
- Retained customers wanting to cancel their services.
- Handed escalated calls.
- Assisted with floor support for other customer service representatives as needed.
Customer Service Representative
Alorica
11.2011 - 07.2012
- Provided excellent service to customers needing assistance with wireless services.
- Account management.
- Assisted with unique and escalated customer issues.
- Retained customers wanting to cancel their services.
- Handled escalated calls.
- Assisted with floor support for other customer service representatives as needed.
Education
Degree - Information Technology
University of Phoenix
El Paso, TX11.2025
High School Diploma -
Parkland High School
El Paso, TX05.2010
Skills
- Technical troubleshooting
- Project management
- Team leadership
- Customer service
- Effective communication
- Equipment maintenance
Accomplishments
- Ranked top 5% in leading sales out of over 350 other representatives.
- Moved up to Subject Matter Expert to assist other customer service representatives.
- Received excellent scores on customer satisfaction surveys as well as quality audits in both sales and customer service.
- Promoted to Sales Mentor.
Certification
Forklift Certification
Timeline
Yard Technician
Pickers
08.2022 - 07.2025
Supervisor
Tents & Events
01.2019 - 09.2021
Order Replenishment Merchandiser
Coca-Cola
05.2016 - 01.2019
Customer Service/Sales Representative
Full Beauty Brands
04.2014 - 01.2016
Customer Service/Sales Representative
Convergys LLC.
09.2013 - 02.2014
Customer Service Representative
West Corporation
07.2012 - 08.2013
Customer Service Representative
Alorica
11.2011 - 07.2012
Degree - Information Technology
University of Phoenix
High School Diploma -
Parkland High School