George Neal

• Reversed negative product trends, reestablished product-market fit, and returned company to sustainable innovation
• Led teams in USA, India, Canada, and Honduras
• Full ownership of product vision, strategy, and outcomes
• Reestablished product presence in strategic financial services markets
• Implemented market validation driven product management process and roadmap process
• Reversed client churn trend, company now expects 98-105% net revenue retention
• Worked with sales and marketing to identify new product features resulting in first client upsells in 4 years
• Increased average annual contract value (ACV) 20% through upselling linked to beta testing program
• Identified new product markets that expanded product TAM by >100%
• Reduced voluntary employee turnover from 50% annualized to less than 5% (rolling 6 month)
• Product changes resulted in 100% increase in reference customers
• Increased forward roadmap attainment to 80% at 6 months while doubling client feature deployments
• Developed and managed budgets, plans, and forecasts for all product, technology, and R&D functions.
• Evaluated competitive landscape to identify opportunities for differentiation and strategic positioning of products.
• Developed technology roadmaps that aligned with business goals and drove company growth.

PrecisionLender was acquired by Q2 Software in November of 2019 which lead to a change in roles

• Position of VP of Data and Analytics Products retained all previous responsibilities and expanded to explore product potential resulting from combined data assets
• Responsible for financial, operational, and developmental success of all data and analytics products servicing millions of users and a P&L of $50 Million
• Led teams including data focused software engineering, IT operations, data science, data engineering, product management, with matrixed reporting of product marketing and sales
• Responsible for budgeting and business case development for data and analytics products
• Provided strategies and roadmaps to monetize 400TB of data from 18M users
• Built business cases and secured investments for products which increase unit TAM by 100%
• Improved prioritization and planning process which decreased work abandonment rate by 35%
• Championed UI testing resulting in 15% increase in user engagement with embedded A.I
• Measured and verified with clients a 6 month return on investment for data product
• Identified markets and products for release in 2021 with first year revenue exceeding $20M
• Maintained a sub 2% annualized employee turnover rate
• Product results: 100% year over year revenue growth for products released in late 2018-early 2019
• Achieved 40% year over year revenue growth for previously released data products.

PrecisionLender was a SaaS based software company providing the world's leading platform for bank commercial loan pricing.

The Chief Analytics Officer mandate was to create value for both clients and the company through management and productization of data and data science

• Grew function from no staff and zero revenue to include 20 staff and $10 million in annualized revenue
• Architected and led team to build digital assistant within application platform that improved performance of more than 150 banks, reduced support call volume by 30%, and directly credited as most influencing selection factor of largest clients.
• Deployed unified analytics environment supporting world's largest commercial loan data set
• Product results: $5M in revenue, more than $250K ACV / FTE, Gross Margin >75% within 1 year of launch
• 4x+ pipeline coverage of sales projections maintained; Product SAM estimated at $250M at launch
• Overall revenue increased by $50M in 30 months including post Q2 acquisition period.

• Responsible for credit products and portfolio performance for $6 billion asset bank
• Delivered exceptional customer service by implementing best practices and fostering a culture of accountability.
• Enhanced company performance by implementing new strategies and streamlining operations.
• Credit product revenue was more than $60 Million annually
• Grew consumer portfolio by $100M with 5% risk adjusted yield increase
• Improved sales efficiency by 15% and reduced time to close by 50% on commercial relationships
• Expanded consumer product offerings resulting in 3% yield improvement and 15% SAM increase
• Achieved 20% improvement in risk adjusted return across credit portfolios.

• Lead team of 66 employees and extended team of 120 total staff responsible for all bank technology and technical operations
• Implemented operational processes resulting in 95% reduction in unscheduled downtime
• Reduced budget by $11M in two years, while maintaining budget variance below 1%
• Introduced deployed Agile project management and development frameworks to organization resulting in 45% increased technology project success rate.

• Responsible for compliance, fraud prevention, information security, and business continuity planning
• Reduced fraud expense by $1M over 1 year through bank / outsourced relationship
• Managed vendor risk program resulting in over $2M in recovered overpayments.