George Nicandro
Hermitage
Summary
Dynamic IT professional with deep expertise in batch support and incident management, ensuring error-free execution of daily operations. Proven ability to collaborate with developers and operations teams to optimize processes and enhance system integrity. Focused on roles that integrate technical skills with strategic business initiatives.
Overview
25
25
years of professional experience
Work History
Systems Admin – Production Support
Ensono
03.2014 - 11.2021
- Primary responsibilities, provide enterprise batch support utilizing Tivoli workload scheduler 10 End to End, Develop new job stream for test environment and production implementation on Z/OS, Work with Application developer and Operation Support to develop end to end process in test and production environment.
- Participated in daily/weekly migration of new production batch jobs, developed new job streams, and supported production and test systems, ensuring error-free execution of daily plans.
- Managed Atlas incident management by creating, updating, and closing assigned incidents, contributing to system integrity.
- Demonstrated proficiency in Unix, Windows, and Mainframe scheduling environments by managing job schedules effectively.
- Developed opc monthly report detailing job count, abend instances, and total job processes to enhance operational visibility.
- Work with operation team to resolve issue and participate in rotation oncall.
- Continue to collaborate with associates to introduce improvements.
Systems Admin – Production Support
Union Bank of Switzerland(UBS)
Nashville
03.2014 - 11.2021
- Primary responsibilities, Provide enterprise batch support utilizing Tivoli workload scheduler 8.6 End to End, Develop new job stream for test environment and production implementation on Z/OS, Work with Application developer and Operation Support to develop end to end process in test and production environment.
- Coordinated weekly migration of new production batch jobs as primary contact for daily test environment changes, ensuring error-free execution of migration plans.
- Created new GDG base, overseeing dataset creation and verification to maintain data integrity.
- Collaborated with operations team to troubleshoot and resolve issues while participating in on-call rotation.
- Demonstrated proficiency in Unix, Windows, and Mainframe scheduling environments.
Production Support Analyst III
Southern California Edison
Rosemead
08.2006 - 03.2014
- Primary responsibilities, Provide enterprise batch support utilizing Tivoli workload scheduler 8.5 End to End, Develop new job stream for production implementation on MVS, Unix & Windows, Work with Application developer and Operation Support to develop end to end process in production environment.
- Develop Redwood CPS scripts & job chain, Conduct unit test on all jobs and jobs chain in Q&A environment then migrate to PROD environment, Conduct operational test on new TWS & Redwood job stream, Modify daily schedule changes on Redwood CPS scripts or jobchain & TWS job stream/application (Unix, Windows and Mainframe), Implement new reporting standard using OD390 & Control-D, Collaborate with team to ensure security & SOX compliance.
- Implemented JCL updates and retired outdated production job streams to enhance operational efficiency.
- Certify all jobs prior for production deployment and processing.
- Created report to track batch jobs in error/abend status and developed process to minimize abend and ensure compliance with service level agreements.
- Participated in Q&A testing for new processes in CPS, collaborating with developers to validate output and processing requirements.
- Participate in Mailstream monthly USPS reference file updates. Active participation with current Bill Enhancement project, and Intelligent Mail Barcode conversion provided off hours support, develop job stream & ran Operational testing.
Production Support Analyst II
Paramount Picture
Hollywood
01.2005 - 08.2006
- Primary responsibilities, Provide enterprise batch support utilizing Tivoli workload scheduler (7.x & 8.x) and CA-7 on Mainframe.
- Project lead Tivoli Workload Scheduler server migration and testing from version 7.x to 8.x.
- Developed SAP job stream, supported Windows and UNIX environments, implemented TWS FTA on new systems (Unix and Windows), and performed operational testing on new version of Tivoli Workload Scheduler.
- Implemented daily schedule modifications in TWS and CA-7 to enhance batch processing efficiency.
- Monitor daily batch and follow restart procedure.
- Process production moves utilizing CA-7 Librarian Change Control facility.
- Implement SAR reports & GDG update on mainframe systems.
- Created documentation for new procedures and trained associates to ensure proper knowledge transfer.
- SAP transport and PeopleSoft production migration.
Production Support Engineer
Pacific Netcom
Van Nuys
09.2003 - 12.2004
- Managed batch schedules with Tivoli Workload Scheduler (version 7.xx), implemented software patches, and integrated systems across Windows (NT, 2000 & 2003), Linux, and Mac OS X environments.
- Deployed and configured network security appliances and NAV servers to enhance system security.
- Oversaw data backups with Backup Exec, ensuring data integrity and availability.
- Deployed HP Proliant ML & DL series servers and installed Windows 2000, 2003, and Redhat Linux operating systems.
Production Support – Consultant
TAG - IT
Woodland Hills
01.2003 - 09.2003
- Provided primary enterprise support for Windows and Mac systems, supported Microsoft Exchange and remote printing environments, integrated Mac into Windows systems, evaluated issues and implemented solutions, and built batch schedules with Tivoli Workload Scheduler.
- Implement LIBERUM Help Desk also Provided MS Office and Imaging support.
- Integrated WiFi access points to enhance overall network functionality.
- Troubleshot user issues remotely via RDP, ensuring timely resolution.
Technical Production Support
MEDecision
Santa Monica
11.2000 - 08.2002
- Primary responsibilities included, Enterprise batch management utilizing Tivoli Workload scheduler, Provided enterprise Unix (AIX and HP-UX) & Windows system support, Supported LAN & WAN environment, Oracle DB Support, Storage Management, Backup Management, update security patch and supported, DHCP, DNS, FTP & IIS.
- Ensured optimal functionality of PRS and CaseAlert applications for end users.
- Facilitated seamless integration and deployment of new systems to enhance operational efficiency.
- Provided HW/SW Support (Laptops, Desktops & Servers).
- Supported Remote Connectivity ( RAS, VPN, TERMINAL CLIENT and X-WINDOWS ).
- Maintained comprehensive documentation and provided training to associates on new procedures.
Production Support
Merisel
El Segundo
01.1999 - 11.2000
- Managed batch schedule via Tivoli Maestro, developed TWS job stream for SAP, Windows & Unix systems, performed SAP reporting via Vista reporting, handled SAP transport, monitored SAP jobs using SM37, SM66 & AL01, provided tier 1 SAP & Unix support, analyzed system performance through Insight Manager and Glance Plus, monitored WAN connectivity, verified EDI process, monitored database performance, updated UNIX scripts, and managed backups with HP OMNIBACK & ARCSERVE.
- Participated in weekly and monthly systems maintenance to optimize performance and reliability.
- Updated data center documentation and trained operators on new procedures to ensure smooth operations.
- Ran Y2K simulation to verify system integrity.
Technical Support
Earthlink Network
Pasadena
01.1997 - 12.1998
- Provided Tier 2 systems support on Windows, MAC, and Unix, validating LAN/WAN connectivity, resolving issues with RAS, CABLE, ISDN, and ROUTER while ensuring excellent customer service.
- Managed call tickets using VANTIVE software, ensuring timely and effective resolution.
- Assisted users with internet standards such as FTP, TELNET, IRC, and HTTP.
- Revised procedures to enhance clarity and usability for team members.
Skills
- Unix systems administration
- Windows server administration
- Tivoli workload scheduling
- Batch job management
- Job stream development
- Incident management
- System troubleshooting
- Data integrity management
- Operational testing
- Process improvement
- MS office
- Planning
- Documentation creation
- Analytical
- Problem solving
- Time management
- Team collaboration
- Relationship building
- Interpersonal communication
- Self-Directed
- Attention to detail
- Analytical thinking
- MS office
- MS office
Timeline
Systems Admin – Production Support
Ensono
03.2014 - 11.2021
Systems Admin – Production Support
Union Bank of Switzerland(UBS)
03.2014 - 11.2021
Production Support Analyst III
Southern California Edison
08.2006 - 03.2014
Production Support Analyst II
Paramount Picture
01.2005 - 08.2006
Production Support Engineer
Pacific Netcom
09.2003 - 12.2004
Production Support – Consultant
TAG - IT
01.2003 - 09.2003
Technical Production Support
MEDecision
11.2000 - 08.2002
Production Support
Merisel
01.1999 - 11.2000
Technical Support
Earthlink Network
01.1997 - 12.1998