Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

George Owen

Cary,NC

Summary

Committed to customer satisfaction through exceptional service and unmatched support. Deep understanding of customer service best practices. Excel at exploring solutions to address customer needs effectively. Solid team player with an outgoing and positive demeanor. Proven skills in establishing rapport with clients and co-workers. Articulate and energetic nature combined with a results-oriented mindset fuel passion for developing relationships, cultivating partnerships, and driving business growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Well Guide

Well.Co
10.2023 - Current
  • Communicate with members daily to help find doctors, understand benefits, and support them through overall health goals
  • Complete projects that involve mass amount of volume to be communicated to members
  • Collaborate with a team of Well Guides to enhance member support services, achieving quality assurance scores through systematic improvements in service delivery and communication protocols while staying compliant with HIPPA regulations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while finding satisfactory resolutions for both customers and the company alike

Restaurant Manager

Might As Well Bar and Grill
02.2023 - 10.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Managed nightly inventory, placing orders for restocking, and tracking all shipments of deliveries to the restaurant
  • Managed all financial operations, including daily revenue tracking and distributing tips to bartenders and servers, ensuring accurate and timely payments which resulted in a increase in staff satisfaction
  • Increased annual revenue by 15% through implementation of strategic marketing campaigns and optimization of operational efficiencies, including staff training, inventory management, and customer service improvements.

Patient Attendant Safety Aide

Duke Health
08.2022 - 01.2023
  • Monitored patients who needed constant surveillance for any and all safety needs
  • Assisted patients in feeding, cleaning, and overall maintenance as needed
  • Assisted nurses and nursing assistants in caring for patients daily, ensuring adherence to safety protocols and contributing to a 20% decrease in incident reports through vigilant monitoring and timely intervention
  • Monitored and supported patient activities, ensuring adherence to safety protocols, which led to a 15% decrease in incident reports.

Pharmacy Technician

CVS Pharmacy
02.2020 - 05.2022
  • Assisted pharmacists in dispensing medications to over 200 patients daily, ensuring accurate prescription fulfillment and adherence to safety protocols, thereby improving patient satisfaction by 15%
  • Communicate directly with patients of any past due medications or impending refill requests
  • Processed and verified patient coverage details with insurance companies and prescribing physicians
  • Managed medication deliveries to the pharmacy, tracking and logging quantity of each medication by medication type, amount, and strength.

Education

BSN Nursing -

Adelphi University
Garden City, NY
05.2022

Skills

  • Route Navigation
  • Social Perceptiveness
  • Expert Communication
  • Engaging personality
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Customer Relations

Certification

BLS (CPR and AED), 06/01/21

Wellcoaches® Certified Health and Well-being Coach, 08/12/24

Timeline

Well Guide

Well.Co
10.2023 - Current

Restaurant Manager

Might As Well Bar and Grill
02.2023 - 10.2023

Patient Attendant Safety Aide

Duke Health
08.2022 - 01.2023

Pharmacy Technician

CVS Pharmacy
02.2020 - 05.2022

BSN Nursing -

Adelphi University

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George Owen