George Pelegrin
Kalamazoo,MI
Summary
Detail-oriented professional with a strong focus on data-driven decision-making and strategic solutions. Proven ability to analyze complex information, manage multiple priorities, and optimize processes to enhance customer satisfaction. Recognized for high productivity and efficient task completion, with specialized skills in data interpretation and statistical analysis. Effective communicator and collaborator, thriving in fast-paced environments to deliver exceptional service.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Loan Closing Analyst
PNC
Kalamazoo, Michigan
06.2025 - Current
- Secured two product approvals daily, resulting in 40 closures monthly through consistent client follow-ups.
- Conducted thorough reviews of seven checks hourly, attaining 80% mechanical accuracy.
- Cleared an average of 15 checks daily, emphasizing quality assurance in processes.
- Provided strategic guidance on product usage to enhance client decision-making.
- Engaged with partnered dealers for comprehensive analysis of loan product next steps.
Video Banking Consultant
PNC
Kalamazoo, Michigan
08.2023 - 05.2025
- Delivered exceptional service to 50 to 70 customers daily, addressing inquiries and resolving issues.
- Spearheaded transition from traditional banking to digital solutions, ensuring smooth adaptation for customers and staff.
- Achieved 9.97% customer satisfaction rating through consistent service excellence.
- Utilized coaching and mentoring skills to enhance junior team members' performance and increase satisfaction scores.
Junior Analyst Intern
BHD Bank
Dominican Republic
07.2022 - 08.2022
- Led migration of dashboards from Power BI to Tableau, ensuring clarity in services and pricing.
- Developed Tableau dashboards to illustrate pricing structures for various products, improving data accessibility.
- Analyzed dashboards to optimize product placement and enhance decision-making processes.
Rout Supervisor
RPG Residential Property Management
Dominican Republic
06.2021 - 08.2021
- Ensured facility compliance with all relevant policies, regulations, and building codes.
- Conducted regular inspections and prepared detailed reports to address maintenance requirements.
- Responded promptly to tenant inquiries and resolved issues to enhance tenant satisfaction.
Assistant to the CEO
RPG Residential Property Management
Dominican Republic
02.2021 - 06.2021
- Proactively engaged potential clients, introducing services and generating interest.
- Organized meetings with potential clients, creating agendas for productive discussions.
- Assisted CEO in achieving performance indicators, ensuring completion of key tasks.
- Contributed to overall organizational success through strategic executive support.
Junior Analyst Intern
Analytica
Dominican Republic
09.2016 - 05.2019
- Created and maintained databases in Excel to organize and analyze key data.
- Utilized Tableau to generate graphs and visual representations of data.
- Developed comprehensive reports interpreting graphs and explaining data trends.
Education
Bachelor of Business Administration (BBA) - Economics in Business major, Business Analytics minor
Western Michigan University (WMU)
Kalamazoo, MI04.2023
Bachelor of Business Administration (BBA) -
Universidad Iberoamericana (UNIBE)
Santo Domingo, Dominican Republic04.2021
Skills
- Customer service and relationship management
- Active listening and communication
- Mentorship and coaching
- Excel and Power Pivot
- Business intelligence (BI) tools
- Conflict resolution and problem solving
- Data analysis and interpretation
- Data visualization and storytelling
- Group problem solving techniques
- Microsoft Office Suite proficiency
- RapidMiner and R-Studio expertise
- Dashboarding and reporting skills
- Machine learning applications
- Quantitative and qualitative analysis
- Tableau dashboard development
- Retail banking knowledge
- DAX programming language
- Python programming skills
- Process optimization strategies
- Effective communication
- Team collaboration techniques
- Risk mitigation strategies
- Research and analysis
- Analytical problem solving
- Critical thinking
- Business intelligence
- Attention to detail
- Oral and written comprehension
- Sales techniques
- Product education
- Teamwork
- Data entry
- Multitasking capacity
- Calculate payments
- Interpersonal skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Loan Closing Analyst
PNC
06.2025 - Current
Video Banking Consultant
PNC
08.2023 - 05.2025
Junior Analyst Intern
BHD Bank
07.2022 - 08.2022
Rout Supervisor
RPG Residential Property Management
06.2021 - 08.2021
Assistant to the CEO
RPG Residential Property Management
02.2021 - 06.2021
Junior Analyst Intern
Analytica
09.2016 - 05.2019
Bachelor of Business Administration (BBA) - Economics in Business major, Business Analytics minor
Western Michigan University (WMU)
Bachelor of Business Administration (BBA) -
Universidad Iberoamericana (UNIBE)