Summary
Overview
Work History
Education
Skills
Timeline
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George Perez

Harbor City,CA

Summary

Delivery Driver with proven expertise at DHL Express, specializing in exceptional customer service and stringent safety compliance. Demonstrated proficiency in GPS navigation and route planning, ensuring timely deliveries while adeptly adapting to changing conditions. Notable for meticulous attention to detail and strong communication skills that enhance operational efficiency. I am a Detail-oriented professional with a brief track record in coordinating supplies, records, and schedules to enhance office efficiency. Expertise in utilizing diverse software for generating professional spreadsheets, reports, and correspondence has led to improved workflow processes. Committed to optimizing delivery operations and boosting customer satisfaction through effective task management. Demonstrates a positive and service-oriented attitude in all interactions. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Overview

17
17
years of professional experience

Work History

Delivery Driver

DHL Express
Redondo Beach, CA
09.2017 - Current
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations. Delivered packages as well as picking up packages to be sent out, while addressing customer questions and concerns. Also, maintaining frequent communication with supervisors and staff throughout the day.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Checked tires for proper inflation before leaving on each route.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Communicated regularly with supervisor regarding any delays or issues encountered on routes.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Notified customers of delays to decrease calls to support.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Utilized GPS and maps for efficient route planning.

Delivery Driver

FOX Transportation Inc.
Santa Fe Springs, CA
01.2017 - 09.2017
  • Commercial driving in a box truck delivering prescriptions to various locations for doctors and pharmacies. Focused primarily on inventory and consistent communications with supervisors.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Checked tires for proper inflation before leaving on each route.
  • Adhered to all applicable traffic laws while driving delivery vehicle.

  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.

Delivery Driver

Fed Ex Ground
La Habra, CA
10.2015 - 12.2016
  • Delivered packages to residential communities, as well as businesses. Primary focus was making sure my inventory was accurate and deliveries made on time.
  • Delivered items directly into customers' homes when necessary, providing additional customer service support.
  • Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
  • Maintained accurate documentation on all shipments delivered and received throughout the day.
  • Drove an assigned truck between designated points according to established schedules for delivery purposes.
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
  • Created daily delivery routes to maximize efficiency while minimizing travel time.
  • Followed all safety regulations while operating a motor vehicle on public roads.
  • Checked and secured package loads before deliveries.
  • Developed delivery route understanding to avoid high traffic and construction areas.

Front Desk Assistant

Howard Johnson Hotel And Conference Center
Anaheim, CA
09.2014 - 10.2015
  • Assisted guests with check-in and checkout procedures, including taking payments for room charges.
  • Performed data entry tasks into computerized systems accurately and efficiently.
  • Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
  • Responded promptly to emails from guests concerning their stay at the hotel.
  • Handled cash transactions accurately, balanced daily reports, and deposited funds into designated bank accounts.
  • Verified identification and credit card information of guests prior to check-in.
  • Processed reservations made via telephone, fax, email or online travel sites.
  • Completed end-of-day reports outlining guest activity from previous day's shifts.
  • Greeted customers upon arrival and provided appropriate information regarding hotel services.
  • Computed bills, collected payments and made change for guests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed large volume of guests and improved overall customer service.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Input and confirmed reservations for guests.
  • Issued room keys and escort instructions to bellhops.
  • Answered guest inquiries, recommending shopping, dining or entertainment.

Delivery Driver/Front Desk Receptionist

Community Seniorserv
Anaheim, CA
09.2008 - 10.2014
  • Delivered food to senior citizens, and provided customer care when needed. Counted inventory of the days deliveries and made sure all food was accounted for.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Assisted with scheduling appointments for clients and visitors.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Drafted professional business documents, spreadsheets, and correspondence.
  • Provided administrative support including photocopying, faxing, and filing.

Education

Some College (No Degree) - General Studies

Antelope Valley College
Lancaster, CA

Some College (No Degree) - Creative Writing

Grand Canyon University
Phoenix, AZ

Skills

  • Customer service
  • Safety compliance
  • GPS navigation
  • Traffic regulations
  • Communication skills
  • Time management
  • Problem solving
  • Adaptability to weather
  • Efficient loading
  • Time management skills
  • GPS and route planning
  • Safety procedures
  • Proficient in Microsoft office
  • Current CDL license
  • Map reading and navigation skills
  • Data entry
  • Attention to detail
  • Route planning
  • Microsoft office
  • Verbal and written communication
  • Data confidentiality
  • Guest services
  • Administrative skills
  • Phone etiquette
  • Skilled in Excel and power point
  • Administrative support
  • File organization
  • Microsoft Excel
  • Data entry procedures

Timeline

Delivery Driver

DHL Express
09.2017 - Current

Delivery Driver

FOX Transportation Inc.
01.2017 - 09.2017

Delivery Driver

Fed Ex Ground
10.2015 - 12.2016

Front Desk Assistant

Howard Johnson Hotel And Conference Center
09.2014 - 10.2015

Delivery Driver/Front Desk Receptionist

Community Seniorserv
09.2008 - 10.2014

Some College (No Degree) - General Studies

Antelope Valley College

Some College (No Degree) - Creative Writing

Grand Canyon University

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George Perez