Summary
Overview
Work History
Education
Skills
Timeline
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George Phillips III

Chesterfield,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Results-driven manager offering proven history of achievement during 30-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.

Overview

30
30
years of professional experience

Work History

Service Director

Hyman Bros Automobiles
06.1992 - 07.2022
  • Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
  • Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
  • Forged strong partnerships with external stakeholders,manufactures and suppliers, as well as maintained healthy relations with clients.
  • Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
  • Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
  • Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
  • Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
  • Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
  • Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
  • Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
  • Monitored market trends and competitor strategies to ensure the company''s service offerings remained competitive and relevant.
  • Evaluated vendor relationships, negotiating contracts for better pricing terms while maintaining quality standards.
  • Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
  • Launched targeted marketing campaigns that increased brand awareness, attracting new clients and retaining existing ones.
  • Optimized scheduling practices to ensure adequate staffing levels during peak times for seamless customer support.
  • Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
  • Actively participated in recruitment drives to select skilled candidates who contributed positively to the organization''s growth.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Evaluated interactions between associates and customers to assess personnel performance.

Education

High School Diploma -

Lloyd C. Bird High School
Chesterfield, VA
06.1982

Skills

  • Team Leadership
  • Training and mentoring
  • Operations Management
  • Strategic Planning
  • Staff Development
  • Sales Support
  • Service Delivery
  • Customer Engagement
  • Relationship Building
  • Public Speaking
  • Customer Retention
  • Troubleshooting
  • Product Sales
  • Employee Performance Management
  • Marketing
  • Client meetings

Timeline

Service Director

Hyman Bros Automobiles
06.1992 - 07.2022

High School Diploma -

Lloyd C. Bird High School

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George Phillips III