Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

George Popoff

Litchfield Park,AZ

Summary

Detailed Collection Specialist bringing over 7 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Collection Specialist

JPMorgan Chase
01.2017 - Current
  • Improved client relations by effectively managing collection calls and addressing customer concerns.
  • Streamlined the collections process for increased efficiency through regular review and updating of procedures.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.

Parts Coordinator

Thermo Fisher Scientific
06.2010 - 05.2016
  • Reduced order processing time through streamlining the parts ordering process.
  • Enhanced inventory management by implementing an efficient parts tracking system.
  • Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
  • Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.

Education

High School Diploma -

North Arkansas College
Harrison, AR
05.2010

Skills

  • Goal-Oriented
  • Data Entry Proficiency
  • Goal Oriented
  • Analytical Thinking
  • Organizational Skills
  • Record Keeping
  • Telephone Etiquette
  • Time Management
  • Computer Literacy
  • Word, Excel, Outlook Software

Software

Profiecent in Word, Excel and Outlook

Timeline

Collection Specialist

JPMorgan Chase
01.2017 - Current

Parts Coordinator

Thermo Fisher Scientific
06.2010 - 05.2016

High School Diploma -

North Arkansas College

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George Popoff