George Rager
Northampton,PA
Summary
Dynamic professional with a proven track record in customer relations and inventory management, notably at Customized Distribution Services. Excelled in enhancing customer satisfaction and streamlining inventory processes, demonstrating exceptional problem-solving abilities and data entry proficiency. Achieved significant improvements in operational efficiency and customer service quality, leveraging strong communication skills and attention to detail.
Overview
14
14
years of professional experience
Work History
Customer Service Rep/Inventory Administrator
Customized Distribution Services
11.2021 - 11.2024
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Customer Fulfillment Associate
Amazon
09.2018 - 11.2021
- Interacted with guests in friendly and knowledgeable way.
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked designated items on shelves, end caps and displays.
Hotel Manager
Hotel Traylor
10.2010 - 09.2018
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Provided services efficiently and with high level of accuracy.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Education
GED -
Catasaqua
Catasauqua, PA08-1996
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Paperwork processing
- Packaging and labeling
- Picking and packing
- Cleaning and organizing
- Loading and unloading
- Warehouse safety
- Order picking
- Clear communication
- Attention to detail
- Problem-solving
- Material handling
- Warehouse operations
- Pallet jack handling
- Shipping and receiving
- Inventory management
- Data entry
- Forklift operation
Timeline
Customer Service Rep/Inventory Administrator
Customized Distribution Services
11.2021 - 11.2024
Customer Fulfillment Associate
Amazon
09.2018 - 11.2021
Hotel Manager
Hotel Traylor
10.2010 - 09.2018
GED -
Catasaqua
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