Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

George Randolph

Salary Manager
Greensboro,NC

Summary

Dynamic and results-driven professional with extensive experience at Hooters, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and resolving conflicts, while training staff to achieve high-quality service. Skilled in relationship building and decision-making, fostering a productive and engaged work environment.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Salary Mangager

Hooters
01.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Cook Trainer

Hooters
07.2014 - Current
  • Cooked same meals over and over during shifts with exact quality results.
  • Enhanced food quality by consistently monitoring ingredient freshness and implementing proper storage techniques.
  • Trained cooks to maintain clean, organized and sanitary workstations.
  • Promoted a safe work environment by enforcing proper use of tools, equipment, and adherence to established safety protocols.
  • Maintained a clean and sanitary work environment through diligent attention to workspace cleanliness and hygiene practices.
  • Monitored and managed kitchen staff during busy rush periods to maintain service levels.
  • Mentored junior cooks, providing constructive feedback to enhance skill development and overall performance.

Education

N/a

E.C. Glass
Lynchburg, VA
05-2010

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Complex Problem-solving
  • Verbal and written communication
  • Relationship building
  • Operations management

Certification

ServSafe Food management and protection

ServSafe alcohol

Timeline

Salary Mangager

Hooters
01.2023 - Current

Cook Trainer

Hooters
07.2014 - Current

N/a

E.C. Glass

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George RandolphSalary Manager